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4/10 Poor
Tatiana L.
19 May 2024
Yikes! Recommend avoiding Vacasa!
I had high hopes for this property since I saw all the great reviews. Let me start with saying I’m a host myself on AirBnb and VRBO. Vacasa was the property’s host and I had a few questions weeks before check-in that weren’t being answered quickly but I put that aside. Then upon arriving at the property, my guests and I found dirt and dog food on the floor that WE had to sweep up. Our guests found a stain on their comforter so immediately had to throw it in the washer. I found a clump of hair on the shower drain. THEN we went upstairs to the kitchen and found not only the clocks not being set correctly (Daylight Savings) but that the dishwasher was full of (luckily clean) dishes for US to put away ourselves! It was clear the place has been sitting for weeks. I was so disgusted that I actually went to the local Home Goods and bought a brand new bedding set for the master so I could feel comfortable sleeping there. I immediately got in touch with Vacasa who told us one of their “local managers” would get in touch with us. Never heard from them the entire stay. So now I’m working on getting a partial refund seeing that my guests and I had to clean the place on our own vacation. I strongly recommend booking a place that has an actual host not a big company like Vacasa that outsources all of their duties. Very upsetting.
Tatiana L.
Stayed 3 nights in Mar 2024