Mountainside snowbird-friendly condo near golf & skiing - walk to lifts

Hi Brittany, Thank you for your feedback. We're glad you enjoyed the location, but we're very sorry to hear about the issues you experienced with the AC. We understand how important this amenity is, especially for comfort during your stay. Please know that this issue has now been addressed by our local team to ensure it is working as needed for future guests. As a gesture of our apology, a refund has been issued, and we hope it helps to alleviate some of the frustration you experienced. We hope to host you again for a much better stay!

We are pleased to hear you enjoyed your visit! Thank you so much for taking the time to share your valuable feedback with us. We are sorry for any issues you encountered during your stay. We passed your comments along to our local manager to review and we appreciate guests’ preferences as a means to continually improve. We look forward to hosting your next stay!

Thank you for sharing your experience with us. We are very sorry to hear about the difficulties you experienced during your stay. We understand how important accessibility is, and We apologize for any inconvenience this may have caused. We appreciate your feedback as an opportunity to improve, and We have shared your comments with our team to help ensure clearer information for future guests. It was a pleasure having you as our guest, and we hope to have the chance to host you again.

Adam, thank you for your review, we sincerely apologize for the issues you experienced during your time with us. We will follow up with the appropriate parties regarding your experience to discuss preventative measures and ensure the continued enjoyment of our future guests. We hope to have the opportunity to better impress you in the future!

Thanks for your review, we strive to have our condo like we would have it to be when we travel.

Thanks, you are welcomed anytime. We love to hear about parents teaching their kids how to ski. David and Karen

Thanks hope you can come again.

We fully expected this review from our guest. They had originally texted that they were 2 adults with 2 young, respectful kids (7 & 8) coming to the mountains for some fun in the snow. At 7:39 the night of arrival, we received several messages, via VRBO and text messages, that they may be checking out early because the condo is moldy smelling. They advised that they would leave that night if they didn't have their 2 kids in bed. The next morning, we received a request for a full refund. The request was, “Would you please consider a full refund as I believe that the condo should be rented out while in that moldy condition and it ruined our vacation since area hotels are full, so we are headed home today.” Our condo is on the lower level of Bee Branch. However, as can be seen from the photos, all lower-level units open to the ski slopes. Since we have never experienced this before, or had any complaints like this, my wife and I decided to drive up the following morning and evaluate the situation. We advised that we were several hours away so it will be the following day before we could decide. I am personally allergic to mold and mildew and, since we use the condo ourselves and in the abundance of caution, we wanted to follow up on the situation. After talking with Property Management, the owners of BB1, who were there recently and on the same level, the current guest in BB2, also on the same level who came over to our unit at our request, housekeeping, who were there shortly after they checked out and personal observations, we were not able to grant their request for a refund. None of people we talked with, or ourselves, noticed any issue. We do keep a dehumidifier in the living room that is used in the summer months. We suggested running the air conditioning and dehumidifier to address the unseasonal warm weather that was causing poor ski conditions. The “obvious water damage” in the kitchen floor resulted from a water leak in the condo above ours several years ago and was address and repaired. When we advised our guest of our decision their response was, “Well, I guess my only recourse is to put in a review to try to warn others.” Finally, we contacted the guest that stayed in the condo shortly before this stay, as well at the quest that followed this stay and both did not have any issues with the unit.