8/10 Good
Catalina G.
17 April 2024
Liked: Check-in, communication, location, listing accuracy
Disliked: Cleanliness
Great location but not clean upon arrival
Location, large jacuzzi in the back, and the overall space in the house were great for our needs. Upon arrival though at 9 pm we discovered that several things were not right. While the pictures showed a more modern pristine interior, the property was not maintained: garrage was filthy, walls in the den and hallways had stains, couch in the living room and the chairs there had stains and were dirty, throw pillow in the living room were full of stains and falling apart (i just put all of them in a corner and never used them), door from the kitchen to garrage had a huge hole in it that was covered with a gatbage bag (yes!), some of the blinds in the bedroom blinds were broken ... and some otjer things. So tired upon arrival the first thing we had to do is call and email property management. What a joy. They did respond and then the next day at 5 pm (right when we were coming back from skiing and wanted to relax) the deep cleaning crew came and cleaned. Then tbe day after maintenance came to look at the door and the broken things. Of course during our time there when we wanted to relax. The door and the other things were not fixed during our stay. So overall, the management was responsive but why don't they send someone beyween actual customer stays to check if the property is up to standards. Why had I as a customer had to do their job?
Catalina G.
Stayed 7 nights in Mar 2024
