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6/10 Okay
Rita C.
28 May 2024
Nice condo, horrible service from property management company
Rating Details:
The property manager was very unhelpful.
The vacation rental was very clean.
I was more than happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We arrived on a Wednesday and upon arrival, noted we didn’t have enough washcloths. So, we called the property management company after getting settled to let them know we needed another washcloth. Thursday, we enjoyed the beach and got back to the condo still missing a washcloth. We thought they would deliver it while we were out since we spoke to someone 24 hours earlier about needing a washcloth. We called the property management company again, spoke to someone who said they saw where our call had been taken the day before and they would get a washcloth to us immediately. One person waited to take a shower to see if the washcloth would be delivered. To no avail, it wasn’t, and that person had to bathe with the dish towel. On Friday morning, we called the property management company again to ask for a washcloth. We spoke to Sarah, and she said she’d be right over with one. We went about our day, thinking again that one would be delivered. At 1:30 pm, one person in our party went up to the room and while there, checked to see if the washcloth had been delivered. You’re going to be shocked... it had not!! So, we called the property management company again and spoke to Joy, asking if we could pick up a washcloth and to let us know where we need to go to pick it up since they were having a hard time delivering something as simple as a washcloth. Joy said she needed to check with the team to see where they were with the request. We reiterated that this was the fourth time calling in 3 days and still haven’t gotten one washcloth and the person wasn’t bathing with a dish towel again. Joy was asked what time we could expect the washcloth, and she would not give us a specific time that we’d have another washcloth. Due to not specifying a time we could expect them, we told Joy if we didn’t have the washcloth in 3 hours they would hear from us again. Thankfully, the message was heard loud and clear the fourth time cal
