Entire home

Luxury Elkpoint Townhome - True Ski in/Ski Out - Best Location (End Unit)

Photo gallery for Luxury Elkpoint Townhome - True Ski in/Ski Out - Best Location (End Unit)

Main Living Space
Dining and Main Living Space
Living area
Main Living Space - Views of the slopes
Living area

Reviews

9.4 out of 10
Exceptional
5 bedrooms3 bathroomsSleeps 13

Popular amenities

  • Pool
  • Hot tub
  • Kitchen
  • Washing machine
  • Dryer
  • Free Wi-Fi

Rooms & beds

5 bedrooms (sleeps 13)

Bedroom 1

1 King Bed

Bedroom 2

1 King Bed

Bedroom 3

1 Queen Bed

Bedroom 4

1 Queen Bed

Bedroom 5

2 Single Bunk Beds

Other Space 1

1 Double Sofa Bed

3 bathrooms

Bathroom 1

Bathtub or shower · Toilet

Bathroom 2

Bathtub · Toilet · Shower only

Bathroom 3

Toilet · Shower only

Spaces

Deck or patio
Kitchen

About this property

Luxury Elkpoint Townhome - True Ski in/Ski Out - Best Location (End Unit)

Our 2,600 square foot, 5 bedroom, 3 bathroom townhome (Unit 11) is one of the few true ski in/ski out properties at Purgatory Resort built right on the slopes and just a short walk/ski to the main plaza.

The gourmet kitchen has granite counter tops and includes a bar with seating and opens to the main living space and dining area, giving you plenty of space to relax with family and friends. And the bunk bed room with 55' TV and XBox 360 is a great place for the kids to hang out. The master bedroom has a gas fireplace while the master bathroom has a jacuzzi tub. The townhome has a washer/dryer, high speed WIFI and an attached heated 2 car garage (tandem - with an additional spot in front) that has plenty of storage room for gear.

Bed Configuration (there are TVs in every bedroom):

Master - King (3rd Level)
2nd Bedroom - King (2nd Level)
3rd Bedroom - Queen (2nd Level)
4th Bedroom - Queen (3rd Level)
5th Bedroom - 2 sets of bunks beds (Garage Level)
Loft - Single pull out sofa sleeper (3rd Level)

The townhome is not pet friendly - please do not bring pets or emotional support animas.

The 4% resort fee included in the quote is the required resort fee that must be charged and does not allow access to the Durango Mountain Club. For an additional (and optional) 4% resort fee, you will have access to the Durango Mountain Club which includes an outdoor heated pool with slide, outdoor hot tub and workout facility. When booking, just advise if you would like us to add the additional 4% resort fee.

Please note that, like most properties in the area, this home does not have AC, as it is uncommon for homes at this elevation. Temperatures inside the property are easily managed by using fans and opening the windows at night when temperatures drop into the 40s.
Book at least a week and a 10% discount is automatically applied (Excludes Christmas/New Years).

Stay with us and we offer DISCOUNTS on both summer (white water rafting, horseback riding etc.) and winter (ski/snowboard rentals, sleigh rides, snowmobile tours etc.) activities.

Vacation Rental Collective has the perfect Durango Vacation Rental, Durango Cabin, Durango AirBnB, or Durango VRBO for you and your group! Whether you're hiking, fishing, biking, skiing at Purgatory Ski Resort, or enjoying Durango’s one-of-a-kind restaurants VRC has your perfect private lodging accommodations.

–About Your Host–
At Vacation Rental Collective (VRC), we’re a professional management company that takes pride in delivering a consistent, high-quality experience across all of our homes. The Vacation Rental Collective difference means you can always expect locally owned and operated service with a personal touch and insider knowledge of the area. We offer 24/7 guest communication and lightning-fast response times whenever you need assistance. Each property is professionally cleaned and meticulously maintained to ensure comfort and peace of mind, and every home is inspected before arrival to make sure every detail is guest-ready.

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House Rules

Check in after 4:00 PM
Minimum age to rent: 25
Check out before 10:00 AM
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Children

Children allowed: ages 0–17
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Events

No events allowed
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Pets

No pets allowed
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Smoking

Smoking is not permitted

Important information

You need to know

Property # 382461vb
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
On-site parties or group events are strictly prohibited
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher

About the area

Durango

Located in Durango, this holiday home is in the mountains. Lake of the Pines and Electra Lake reflect the area's natural beauty and area attractions include James Ranch and Silverton Railroad Depot.
Map
Durango, CO

What's nearby

  • Purgatory Resort - 1 min walk - 0.0 km
  • Cliffs at Tamarron - 18 min drive - 18.8 km
  • Fort Lewis College - 47 min drive - 51.4 km
  • Durango and Silverton Narrow Gauge Railroad - 47 min drive - 52.9 km
  • Animas River Trail - 47 min drive - 52.9 km

Getting around

  • Silverton Station - 32 min drive
  • Telluride, CO (TEX-Telluride Regional) - 158 min drive

Restaurants

  • ‪Powder House - ‬26 min drive
  • ‪Purgy's - ‬6 min walk
  • ‪The Nugget (Bar) - ‬16 min walk
  • ‪Dante's - ‬32 min drive
  • ‪The Old Schoolhouse Cafe - ‬5 min drive

Frequently asked questions

Does Luxury Elkpoint Townhome - True Ski in/Ski Out - Best Location (End Unit) have a pool?

Yes, this property has a pool. Pool types include heated pools.

How much does it cost to stay at Luxury Elkpoint Townhome - True Ski in/Ski Out - Best Location (End Unit)?

As of 13 May, 2026, prices found for a 1-night stay for 2 adults at Luxury Elkpoint Townhome - True Ski in/Ski Out - Best Location (End Unit) on 31 May, 2026 start from S$484, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Luxury Elkpoint Townhome - True Ski in/Ski Out - Best Location (End Unit) pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Luxury Elkpoint Townhome - True Ski in/Ski Out - Best Location (End Unit)?

Check-in begins at 4:00 PM.

What time is check-out at Luxury Elkpoint Townhome - True Ski in/Ski Out - Best Location (End Unit)?

Checkout is at 10:00 AM.

Where is Luxury Elkpoint Townhome - True Ski in/Ski Out - Best Location (End Unit) located?

Situated in Durango, this ski holiday home is steps from Purgatory Resort and 1.7 mi (2.7 km) from Lake of the Pines. Electra Lake and Cliffs at Tamarron are also within 12 miles (20 km).

Reviews

9.4

Exceptional

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 59 out of 79 reviews
Rating 8 - Good. 16 out of 79 reviews
Rating 6 - Okay. 3 out of 79 reviews
Rating 4 - Poor. 0 out of 79 reviews
Rating 2 - Terrible. 1 out of 79 reviews

9.4/10

Cleanliness

9.8/10

Check-in

9.8/10

Communication

9.8/10

Location

9.8/10

Listing accuracy

Reviews

Verified

10/10 Excellent

Nicole C.

Liked: Cleanliness, check-in, communication, location, listing accuracy
House is in the absolute most perfect spot. You are steps from two different lifts and a short walk to the stores at the resort. House will sleep plenty of people. The kitchen was absolutely perfect. Wonderful place to stay.
Living room super comfy for teenagers and adult adults
Walk out the back door and you can sled down the hill
Stayed 5 nights in Jan 2026
Response from VrboOwner on 5 Feb, 2026
Thank you for staying with us, and for completing a review! We were happy to host you and your group. We are so glad to hear that you had an amazing stay, and that you thought the property's location was the most perfect spot! We look forward to having you stay with Vacation Rental Collective again in the future!
Verified

10/10 Excellent

Suzanne T.

Liked: Cleanliness, check-in, communication, location, listing accuracy
True ski in ski out! Unfortunately, the snow was not great at Spring Break due to the extreme heat that Colorado was experiencing. However, we literally walked across the yard and got on the snow and the lift was right there! Best location we have ever had for closeness to lift and Ski Village. The condo was fantastic for a large family! My grandkids loved the bunk room. It had its own tv and couch! The huge family room and kitchen looked right out on the slopes.
View from porch!
View from porch!
Stayed 6 nights in Mar 2026
Response from VrboOwner on 22 Mar, 2026
Thank you for your wonderful review! We’re so glad you enjoyed the true ski-in/ski-out location, even with the unusual weather, and that the condo worked so well for your large family. It’s great to hear your grandkids loved the bunk room and that the family room and kitchen offered such amazing slope views. We’d love to host you all again anytime!
Verified

10/10 Excellent

Ken M.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Ski

Great location
Stayed 6 nights in Jan 2025
Response from VrboOwner on 27 Jan, 2025
Thank you for your review! We’re so glad you enjoyed the great location. We hope to welcome you back soon for another stay! -Anna and Vacation Rental Collective
Verified

10/10 Excellent

Maurine H.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Family ski trip

Great location and convenient for ski-in and ski-out. Also great snow just outside door for children to play and sled.
Stayed 6 nights in Feb 2024
Response from VrboOwner on 12 Feb, 2024
Thank you for sharing your positive feedback with us! We're thrilled to hear that you enjoyed the great location of our property and found it convenient for ski-in and ski-out. It's wonderful to know that the snow just outside the door provided a perfect playground for children to play and sled. Creating memorable experiences for our guests is our priority, and we're delighted that you had a fantastic time. We look forward to hosting you again in the future for more enjoyable moments. Thank you for choosing our property for your stay.
Verified

10/10 Excellent

Maurine H.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Family friendly

Very family friendly and great location for skiing and for children playing in the snow right outside the door.
Stayed 6 nights in Jan 2021
Verified

10/10 Excellent

Krista E.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Awesome ski in, ski out

This was an amazing location!! We loved the ease of getting to the slopes right from our patio. The kitchen is great, the beds were comfortable, the heated garage was a big plus. The communication with the hosts was fantastic.
Stayed 6 nights in Dec 2024
Response from VrboOwner on 11 Jan, 2025
Thank you for staying with us, and for completing a review! We were happy to host you and your group, and are so glad to hear that you had an amazing stay and found the property to have such ease of getting to the slopes. We look forward to having you stay with Vacation Rental Collective again in the future!
Verified

8/10 Good

Daniela L.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great location

We had a great time and stay just minor set backs that the property management was always very willingly to solve.
Stayed 5 nights in Mar 2024
Response from VrboOwner on 18 Mar, 2024
Thank you for staying with us, and for completing a review! We were happy to host you and your group and are glad you had a great time, and that we could willingly solve the minor set back for you. We look forward to having you stay with Durango Vacation Rental Collective again in the future!
Verified

10/10 Excellent

Chad M.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Awesome Location

Always a great experience when we stay at Purgatory. Very convenient to EVERYTHING. We had a few hiccups while there but to be expected and everything was addressed quickly.Thank you
Stayed 6 nights in Mar 2025
Response from VrboOwner on 29 Mar, 2025
Thank you for your kind words! We’re so happy to hear you had another great experience at Purgatory. We always strive to make sure everything is as smooth as possible, and we're glad to hear any hiccups were quickly addressed. We look forward to welcoming you back for another wonderful stay!
From a partner site

10/10 Excellent

THomas W.

Ski Condo

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: perfect place to stay
Response from VrboOwner on 18 Mar, 2020
It was great to host you, Tom! Glad you enjoyed some skiing here in Durango and we hope you choose Premier Vacation Rentals again for your next stay :)
Verified

10/10 Excellent

Sandi D.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great location

We’ve stayed at every condo on the mountain. This place was our favorite because of ski in/ out access and short distance to beach area. The only issue was not enough bath towels and struggled to get fireplace going . We loved it so much that we already booked for next Christmas.
Stayed 5 nights in Dec 2022
Verified

10/10 Excellent

Jennie M.

Liked: Cleanliness, check-in, communication, location, listing accuracy

True ski in/ski out

This is a true ski in/ski out. Skied down from yellow brick road right to the back door. House was perfect for us. The management company kept in touch with us throughout our stay. We would stay there again.
Stayed 5 nights in Jan 2024
Response from VrboOwner on 2 Feb, 2024
We are so happy to hear that your had a wonderful ski vacation here with Vacation Rental Collective of Durango! We hope to see you back again in the near future!
From a partner site

10/10 Excellent

Janae P.

Great house for skiing

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We loved this house—plenty of room and the location can’t be beat :)
Response from VrboOwner on 1 Apr, 2023
-Thank you for taking the time to leave a review! We are so glad to hear you enjoyed your stay with Vacation Rental Collective. :) It was a pleasure to host you and we hope you come stay with us again soon!
Verified

10/10 Excellent

Arq. Mariel V.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Best location; best customer service

We had the best time. It is right next to the main lift. The host instantly answered any questions and helped. House was clean.
Stayed 4 nights in Feb 2024
Response from VrboOwner on 21 Feb, 2024
Thank you for staying with us, and for completing a review! We were happy to host you and your family and are glad you had an enjoyable time, and that we were able to help answer your questions. We look forward to having you stay with Durango Vacation Rental Collective again in the future!
From a partner site

10/10 Excellent

Bradley L.

Best spot in Purgatory

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Solid
Response from VrboOwner on 19 Mar, 2021
Thank you so much for reviewing your stay with us! This townhome really is perfect for a nice easy walk to the slopes. We hope you will choose Premier Vacation Rentals Group for your future stays! :)
From a partner site

10/10 Excellent

Henry M. m.

2025 ski trip

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: condo was in very good shape and well maintained. great layout and best location on the mt. - in our opinion. kitchen was well stocked with pots/pans, etc. Could have used a lot more dishware and glasses for size of unit. Great family trip.
Response from VrboOwner on 10 Mar, 2025
Thank you for your kind feedback! We’re so glad to hear you enjoyed the layout and location of the condo, as well as the well-stocked kitchen. We appreciate your suggestion regarding additional dishware and glasses, and we have looked into providing more to accommodate the size of the unit. We're thrilled to hear you had a great family trip, and we hope to welcome you back soon!
Verified

8/10 Good

Tiffani J.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great size and good location for exploring southwest colorado

Great setup and layout for large groups. No air conditioning made for warm sleeping in the upstairs bedrooms. In general the condo has a bit of wear and tear but it was totally fine for our extended family trip.
Stayed 4 nights in Jun 2023
Response from VrboOwner on 22 Jun, 2023
Thank you for choosing our condo for your family trip and for taking the time to provide your feedback. We're glad to hear you had a nice stay and enjoyed exploring the area. Most properties in the area do not have A/C but we advise guests to open windows at night to let the cool air in and close them during the day to keep it a nice temperature. If you require additional fans to keep cool please always let us know and we are happy to provide them. Additionally, we appreciate your understanding regarding the wear and tear that you noticed in the condo. As a property that hosts numerous guests over time, it is natural for some signs of use to appear. However, we constantly strive to maintain the condo to the highest standards possible. We will assess the wear and tear you mentioned and take appropriate measures to address any areas that require attention. Thank you again for your feedback, and we hope to have the opportunity to welcome you and your family back in the future!
Archival

10/10 Excellent

Brad P.

Got Hitched in Durango

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Working with Keith was awesome and easy. The location was beautiful and the weekend was incredible.
From a partner site

8/10 Good

Cathy W.

Beautiful location

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We had to make last minute wedding plans for our daughter due to Covid. Couldn’t ask for a more beautiful location. The house was nicely furnished and stocked. We had our small party of 18 over for a reception, and there was plenty of room. Master bedroom on third floor didn't cool down with no a/c, making nights a little uncomfortable. Otherwise, very pleased with stay.
Stayed 4 nights in Jun 2020
Response from VrboOwner on 4 Sept, 2020
Thank you for taking the time to leave us a review! We are delighted that we could accommodate you for last minute wedding plans for your daughter! We are so glad you enjoyed the townhome and its wonderful location in the Purgatory area :) Please always let us know if you are too warm and we are happy to provide additional fans. Usually, opening windows at night to let the cool mountain air in and closing during them day keeps the place plenty cool. Summer can have its unusually warm days here though. Other than that, we are so glad you enjoyed your stay. It was an absolute pleasure to host you and we hope you stay with Premier Vacation Rentals again for your next visit to the area!
From a partner site

10/10 Excellent

Deanna K.

Family Fun

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: This house was by far our favorite so far. It was very accommodating for our group of 8 with even room to spare. The view was wonderful especially for my mother in-law that is 88. She could watch the lifts and skiers come down the mountain. Skiing right down to the porch to grab a quick lunch and right back out to the lift was a big hit. The kitchen had a variety of pots and pans and we cooked all of our meals. We will for sure be booking a stay here again.
Response from VrboOwner on 7 Jan, 2023
Thank you for taking the time to leave a review! We are so glad to hear you enjoyed your stay with Vacation Rental Collective. :) It was a pleasure to host you and we hope you come stay with us again soon!
From a partner site

10/10 Excellent

Heidi O.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Durango 2020

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Fantastic location! Our group loved the rental and would rent again. Property was well stocked with dishes, pans, and plenty of spices in the kitchen which was nice since we cooked every meal. Ice maker was broken, but they provided us a large bag of ice for our stay. The internet went done the third day, but the management company was very quick to solve the problem and get us back up and running!
Stayed 7 nights in Feb 2020
Response from VrboOwner on 26 Apr, 2020
Thank you so much for taking the time to review your stay with us! We are glad the home was well equipped for your group. We always do our best to get any issues that arise quickly for our guests so they can get back to enjoying their vacation. We hope you will choose Premier Vacation Rentals Group for your future stays :)
Archival

8/10 Good

Juan O.

juan from chihuahua

Rating Details: The property manager was very helpful. The vacation rental was somewhat dirty. I was very happy with the location. I was very dissatisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: every thing was great, only the clean house was a little disapointed, i have little kids, and they drop down de bed a toy, but the find a condom insted, the kitchen accesories was not so clean and scratching, some light in the house ware out and the living room furniture was little old and dirty, Mr Keith was very professional, quickly and help us in every thing
Stayed 3 nights in Jan 2015
Response from VrboOwner on 18 Mar, 2020
Thank you so much for taking time to provide commentary on your stay. We have addressed your concern with the housekeeping crew responsible for this residence, and certainly are sorry you had these experiences. Durango Premier Vacation Rentals is committed to providing the highest level of quality and customer satisfaction, and though we run into the occasional human oversight, we’re awfully appreciative that you took the time to notify us so we have the opportunity to address this issue.
Archival

8/10 Good

Staci L.

Enjoyed Our Time

Rating Details: The property manager was very helpful. The vacation rental was clean. I was very happy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Keith was very helpful and answered our questions quickly. The utensils at the house need to be replaced, carpet needs to be deep cleaned and our wifi was in and out on connection. Not every room has a DVD player, but Keith said he would bring more if needed. The location was great for getting out on the slopes, but wish the furniture and kitchen items had been cleaner looking for the price paid.
Response from VrboOwner on 20 May, 2022
Staci, Thanks for taking the time to review this property. We greatly appreciate your comments. This home is due for a deep clean within a couple of weeks of the end of the season (April), though the issues you encounter are not excused by the seasonal timing of being able to get in and do more detailed and timely cleaning, including evaluating utensils, pots and pans etc. We have found that DVD players are going the way of VHS players for most of our guests since their devices hold most of their entertainment options and can easily be hooked up to high definition televisions. That said, we're always happy to accommodate our guests needs when we know them in advance and if at all possible if we're able during their stay. Thanks again for your review and your stay with us.
Archival

8/10 Good

Amanda M.

Excellent location

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The location of this property is excellent and the service is prompt and friendly. I will likely say there again. Things to consider: the room with 4 bunks is on the bottom of 3 floors, so you will be a ways away from your children. The AC does not work very well and you'll want to open all the windows at night if staying on the 3rd floor. We had to restart the router a few times because with 3 families we likely exceeded the users on the network. Fully stocked kitchen and bar was great and the Yetti cups were a nice touch.
Stayed 4 nights in Jul 2016
Response from VrboOwner on 18 Mar, 2020
Amanda, Thanks so much for your review and for your stay with us. We greatly appreciate you taking the time to comment upon your stay. One note: The townhome does not have AC. Air conditioning is very rare at 9,000 feet in altitude in Colorado with average temperatures that get down in the 50's at night and daytime temperatures that are rarely out of the low 80's, even in the middle of the summer. Our instructions do advise of this, and we'll double-check them to make sure that information is more obvious. Again, thanks for your visit and we appreciate the opportunity to respond.
Verified

8/10 Good

Robert S.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Pretty darn good

The location was great. Would have given it 5 stars but had some nits: 1) Many light bulbs were out, including all of the ones above the dining room table. It's a darkly lit unit, so all of the bulbs need to work. 2) The Televisions' "Source" kept changing to a non-active input. Not user friendly. 3) Check-out time of 10:00 AM is too early. 11:00 would be better.
Stayed 2 nights in Feb 2020
Verified

6/10 Okay

Chuck R.

Liked: Cleanliness, location
Disliked: Check-in, communication

A good outcome, but a nightmare scenario and customer service on check in day

This property is great and you can't beat the location. We had a large group and also utilized a family condo across the plaza; so the close proximity was key in our choosing this unit. Unfortunately, four hours before check-in I was told that we had to be moved. After a few hours of panic (as our group drove towards Purgatory) we were told that we'd be able to stay in this unit; but would it would not be ready until after 4 PM. I was told that they'd pay for dinner; which then changed to 100 maximum for dinner. You can't pay for dinner for 13 people for 100. Ultimately, we didn't get into the unit until 7 PM and our dinner at the Durango Mountain Club (which was well over 100) was covered; but the angst and poor communication in working with the property manger ruined the stay. Additionally, the listing included pool and hot tub, but we did not have access from this unit. Fortunately, we are DMC members and could use our key fobs. I'll think long and hard before I rent from this property manager again.
Stayed 3 nights in Feb 2025
Response from VrboOwner on 8 Mar, 2025
Thank you for your feedback and for taking the time to share your experience. We’re thrilled to hear that the property and location were ideal for your large group and that the proximity to the family condo across the plaza was a key factor in your decision. However, we deeply apologize for the confusion and miscommunication surrounding your check-in. We completely understand how stressful it must have been to experience those delays, and we sincerely regret the inconvenience this caused. Your feedback about the dinner reimbursement and the access to the pool and hot tub is valuable, and we will make sure that we have better communication with our guests to ensure better communication and a smoother experience for future guests. We truly appreciate your patience throughout the situation, and we’re glad to hear that the dinner was ultimately covered, though we understand it wasn’t the ideal outcome. Your experience is certainly not reflective of the standard we aim to provide, and we have taken your comments into account to improve our service moving forward. We hope you will consider giving us another chance in the future, as we would love to provide a better experience for you and your group.

About the host

Hosted by Vacation Rental Collective - The Durango Collection

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