Beach Club Getaway! Ample Amenities and Short Drive to Beaches!

Thank you for sharing your feedback, and I'm truly sorry to hear that your stay did not meet your expectations. Your experience is very important to us, and we regret that it was not up to the standard we strive to provide. I want to address your concerns regarding the cleanliness of the property. We did not receive any reports about these issues during your stay, and our property management company mandates that cleaners return to address any concerns if they are brought to our attention. Additionally, no reports regarding the condition of the beds were made, which would have prompted an immediate inspection and resolution. Regarding the pool usage fee, the lease agreement you received included information on this charge in lines 32 and 33, with instructions to review it carefully. We understand that this may not have been clear, and we apologize for any confusion. Direct communication with us at the time could have potentially led to a resolution or clarification. We are also deeply sorry to hear about your experience at the community pool. While we have no control over the community’s management and policies, please know that we take your concerns seriously and will share your feedback with the appropriate parties. Your stay includes a refundable deposit, which will be mailed to you four weeks after your departure. As mentioned, your stay includes a refundable deposit, which will be mailed to you four weeks after your departure. While this doesn't change your experience, we hope it helps cover some of the costs for amenity access.

Thank you for taking the time to share your feedback. I am sincerely sorry to hear about the difficulties you experienced during your stay, especially during such a sensitive time. Please accept our deepest condolences on your loss. We sincerely apologize for the misunderstanding regarding the linens and towels. Although these items are generally not provided for tenant use, we completely understand how finding them upon arrival could have led to confusion. It was never our intention to add any burden during such a difficult time, and we are truly sorry for any additional stress this may have caused. Please know that if you had used your own linens, no laundering would have been requested. Regarding the trash issue, I am sorry that this concern was not addressed during your stay. Had we been made aware, we would have promptly taken steps to resolve the matter to ensure your stay was as comfortable as possible. We rely on feedback and direct communication from our guests to address and correct any issues that may arise, and it is unfortunate that this situation wasn't brought to our attention earlier. Your stay includes a refundable deposit, which will be mailed to your property address within four weeks after your departure. While this doesn't change your experience, we hope it provides some closure to your stay. Please know that your feedback is invaluable to us, and we will take it into serious consideration as we strive to improve our communication and service. If there is anything more we can do to address your concerns, please do not hesitate to reach out.