Classic 1920s West End Duplex

I loved hosting Brent! He and his family were kind and respectful. They left the house clean and free of damage. I’d welcome them back any time!

I thoroughly enjoyed hosting Kathy and her family! They had fantastic communication and left the house in great shape. It’s guests like them that make hosting FUN!!

Tom’s experience was unfortunate. I strive to make sure every guest has a fantastic experience, but it quickly became clear to me that no matter what I did, Tim would not be happy. He made outrageous claims from the very beginning, and when I tried to help him through the AC issue, he told me he was a “60-year-old man who knew how to work the AC”. The issue was that he had it in “fan” instead of “cool”. I tried to explain this to him and tell him I had just checked all the units before his arrival (it’s been HOT, I understand things can break - that simply wasn’t the case here). the home received the mandated city inspection the day after his stay. I asked the inspector to objectively give feedback on some of the issues he brought up. The inspector said there was no smell, and that there were no concerns regarding the state of the property. Of course, I passed inspection. The house itself is always clean and ready for every guest and I pride myself on giving you a fantastic experience! With regards to the grille, I have stated in multiple places that the grill is offered but you’re responsible for cleaning it yourself. My cleaning staff does not clean outdoors, so I attempted to offer a highly requested amenity while knowing there are limitations. Based on the facts, VRBO determined that his claims had no validity and no refund was necessary. Even so, I still provided a partial refund - I was not required to do so by VRBO but wanted to do the right thing.