Outpost: Wind River 14 - Hot tub access

Hi Gail, Thank you for taking the time to review your recent stay. We’re so glad you enjoyed the views, but we’re truly sorry to hear that some aspects of your stay fell short of expectations. Here at Outpost, we pride ourselves on maintaining a high level of cleanliness for each guest, and we’re very disappointed to hear that this was not the case during your stay. We understand how concerning this must have been and sincerely apologize for the discomfort it caused. After you reached out regarding these issues, we immediately offered to have our housekeeping team return to perform a touch-up clean and address the specific concerns. We completely respect your decision to decline that visit, though we would have welcomed the opportunity to make things right in the moment. Following your departure, the home was deep-cleaned and thoroughly inspected to ensure it meets our cleanliness and maintenance expectations. We also appreciate your feedback regarding larger updates and will keep this in mind as we continue to prioritize ongoing improvements to the home. We regret that these issues impacted your stay, and we truly appreciate your feedback as it helps us improve both our communication and overall guest experience. Your input is invaluable as we continue working to deliver a five-star experience for future guests. All the best, The Outpost Team