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6/10 Okay
A guest from Burke, VA
17 June 2024
Nice house but had some unaddressed issues during our stay
Rating Details:
The property manager was adequately helpful.
The vacation rental was clean.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
We stayed for a week in early June. We had some problems that I do not feel were properly addressed by the management team. We reported the ice maker not working on the first day and it was never fixed. I still don't know if the technician who came was able to fix it or needed parts or what. We all love ice, and it was a big inconvenience for us to have to buy bags of ice to fill the freezer every day. We also discovered that the property has a large quantity of palmetto bugs (water bugs) in the pool and hot tub area. We built a fire on the second night to enjoy the outside area at night, and it brought out the bugs in force. The exterminator came 3 days later and said he couldn't do too much because of all the vegetation around the pool area. So we could only use that area in the heat of the day. The fenced yard was nice for my dog, but my small dog was able to push open the gate leading to the golf course. That lock was fixed on the third day. No one at the management company was able to tell us whether we could use the Villages Beach Club, but the club said we had no membership rights there. They directed us to a beach access parking lot, and the bathrooms there were locked with a code that no one knew. We found out by asking other people at the beach access. The inside of the house was nice but dining and living room are too small for a party larger than 6 adults. Lots of dog hair under the beds and furniture, so cleaning is still an issue from prior reviews. The management company still has not answered all of my questions about these issues. Over all, those problems changed our mind about renting this house again next year.