2/10 Terrible
Tina S.
26 May, 2025
Disliked: Cleanliness, check-in, communication, location, listing accuracy
Worst VRBO experience ever
I thought I’d share our experience because it’s been the worst VRBO we’ve ever stayed at. From the management to the property itself, it was a complete disaster.The unit was completely unprepared. There was only one trash bag, no dishwasher pods, no cleaner to wipe counters, and only three rolls of toilet paper for two bathrooms. And to top it off, there was only a half-roll of paper towels.The yard crew was even worse. While blowing dirt and leaves off the parking spots, they blew onto cars and then used the blower to clean them, which scratched our car.To make matters worse, we arrived at the condo not cleaned and then a second condo that wasn’t cleaned either. With poor direction to get into the third unit, which required management to come out (2 hours from arrival to finally get into a cleaned unit, only to have to switch back to the original the next day.)A refund of 100 is not acceptable for the trouble and issues we’ve faced.We reserve condos in Mammoth several times throughout the year, as well as for friends and team members. We’ve never experienced anything like this before. It’s clear that this complex is old and not well-maintained, and the management seems inexperienced with inadequate staff.
Tina S.
Stayed 17 nights in May 2025
