4/10 Poor
Palina D.
10 Oct, 2023
Liked: Cleanliness, check-in, listing accuracy
Great villa if the staff/accounting problem is fixed
Pros: Villa was beautiful,clean and spacious- the best part was the pool! Massages were great, food - delicious, chef- fantastic! Trad. balenese dinner - delicious, prepare for spice! Roosterfish pool club was a blast! 2 of us also did paragliding which was amazing!
Cons: Hard to find the staff for, had to ask to change our pool towels everyday, when it should’ve been done without asking. Jery- (butler)works for 2 villas, so we had him half the time and couldn’t reach sometimes because he was busy. Jacuzzi does not work- the photos were misleading. Biggest issie we had was accounting, we were asked for $ multiple times a day, for groceries, meals etc, but we received no accounting at the end of the day, even when asked,which seemed odd and like Jery was avoiding it.They seemed to run out of $ very quick,it would’ve been nice to find out exactly what it goes to and how much things costs.We thought that staff could grocery shop daily, but they didn’t seem to have time,our grocery request from day 1 did not arrive until day 4.At the end of the trip we received (kind of) accounting papers,which were missing things,so it was hard to count exactly how much everything was, but we just left it at that.We left big tips,because we appreciated their work,$ was given to butler to distribute between 8+ staff. But..a few days after we left butler started messaging us and asking to borrow money.Sketchy and disappointing,not sure if tips were shared at all,manager doesn’t know where $ went
Palina D.
Stayed 5 nights in Sep 2023
