Entire home

⛱ Solterra - 5★ Clubhouse + Lazy River - South Facing Pool & Spa- Games Room ✈

Photo gallery for ⛱ Solterra - 5★ Clubhouse + Lazy River - South Facing Pool & Spa- Games Room ✈

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A pool area with palm trees, a water slide, and lounge chairs.
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Reviews

8.0 out of 10
Very good
6 bedrooms4+ bathroomsSleeps 12

Popular amenities

  • Kitchen
  • Washing machine
  • Dryer
  • Free Wi-Fi

Explore the area

View in a map
Davenport, FL
  • Place, Posner Village
    ‪7 min drive‬
  • Place, Reunion Resort Golf Course
    ‪8 min drive‬
  • Place, ChampionsGate Golf Club
    ‪9 min drive‬
  • Airport, Orlando, FL (MCO-Orlando Intl.)
    ‪37 min drive‬

Rooms & beds

6 bedrooms (sleeps 12)

Bedroom 1

1 King Bed

Bedroom 2

2 Single Beds

Bedroom 3

2 Single Beds

Bedroom 4

1 Queen Bed

Bedroom 5

1 Queen Bed

Bedroom 6

1 King Bed

4 bathrooms, 1 half bathroom

Bathroom 1

Bathtub or shower · Toilet

Bathroom 2

Bathtub or shower · Toilet

Bathroom 3

Toilet

Bathroom 4

Toilet · Shower only

Bathroom 5

Toilet

Spaces

Kitchen
Dining area

About this property

⛱ Solterra - 5★ Clubhouse + Lazy River - South Facing Pool & Spa- Games Room ✈

★ 6 Bed 4.5 Bath - POOL HOME
★ Gated Community with Luxury Clubhouse
★ Communal Pool, Spa & Lazy River
★ Onsite Waterslides & Private Cabanas
★ Wifi, Cable TV and Free US Calls

** Restricted Age Limit applies: Please note to reserve this home you must be over the age of 28 (in compliance with Orlando Codes of Ordinances – Chapter 57) **

6 BED 4 BATH SOUTH FACING POOL HOME
GATED COMMUNITY 15 MINS FROM DISNEY
THE PREMIER RESORT OF SOLTERRA OFFERS
LOCATION STYLE AND SPACE

Solterra is a Stunning Resort offering you access to every amenity* you can imagine, from “The Grand Clubhouse” with its large open Lounge area and Onsite Fitness Centre to its Communal Pool and Spa area where you have access to your own Private Beach Cabanas, Waterslides, a Lazy River and a Tiki Bar and Grill.

Situated on Ronald Reagan Parkway in Davenport it is ideally positioned for Disney and the other area attractions. Only a short drive to Champions Gate Village which benefits from a good selection of restaurants and supermarkets plus there are numerous award-winning championship golf course’s all within a few miles. It is also just minutes from the Posner Park Shopping Mall that includes a multiscreen cinema complex and other stores and restaurants.

The Living Area is positioned to the rear of the home with views to the pool area, which is an added bonus for those travelling with children as you can still keep watch over them from the lounge area. There is plenty of comfortable seating and a Large Flat Screen Television, which is great for the party gather around in the evening to unwind and enjoy a movie or a game at the end of a busy day visiting many of the attractions that Florida has to offer.

Family Room - with the inclusion of a further family area upstairs that includes a very large television screen with DVD player, this is a real bonus when you find a game clashes with a great movie, or just to keep the children happy in the evenings.

The Kitchen is very stylish and is fully equipped to cater for all your needs, from a quick breakfast or Lunch that can be taken at the comfortable breakfast bar that includes comfortable stools, which is also great for you to chat with your guests while preparing a meal.

The Dining Area is stunning with an elegant flair that is so evident in the home, with the striking dining suite that will accommodate all your guests. This is a great place for the family to gather in the evenings and chat, perhaps plan more trips to the many attractions that Florida has while enjoying a home cooked meal.

Games Room is a lovely addition to any home as it offers some light relief for the more competitive of the group. There is a Pool Table, Foosball and Table Tennis plus a seating area for those who want to cheer on the competitors or watch the wall mounted TV.

ALL OUR HOMES HAVE LAUNDRY FACILITIES INCLUDING
A WASHER AND DRYER FREE WIFI AND CABLE TV PLUS FREE US AND CANADA CALLS

The Outside has a beautiful pool deck with some stunning views across the lake. The pool includes a spa and with the addition of sun loungers, you can enjoy the Florida sunshine and relax with a book while the children play in the pool. There is a covered lanai with table and chairs where you can sample the delights of outdoor dining, be that a quick breakfast, some nibbles or even a refreshing drink at sundown.

The Bedrooms are both luxurious and comfortable and all offer a little haven to retreat to at the end of a busy day, or for a little quiet time to relax before joining the other guest for dinner. The bedroom line up consists of:

Bedroom 1 – (downstairs) King Suite with Ensuite facilities of a bath and separate shower and twin basin unit. There is a King bed and a flat screen television in this sumptuous room.

Bedroom 2 – (upstairs) Twin Room which has bunk beds that include a full bed on the top and bottom and Jack and Jill facilities of a bath with shower, plus a single basin unit. There is also a Flat Screen television, perfect for siblings with friends or cousins sharing the fun.

Bedroom 3 – (upstairs) Twin Bedroom with 2 single beds and a Flat Screen Television, with Jack n Jill facilities of a bath with Shower and a single basin unit.

Bedroom 4 – (upstairs) Queen Bedroom with a bathroom situated next door. Is a beautiful stylish room and includes a Flat Screen television with a bathroom in the hall.

Bedroom 5 (upstairs) Queen Bedroom with a Flat Screen Television, stylish décor and a bathroom in the hall for your use.

Bedroom 6 – King Suite with Ensuite facilities of a shower and a double basin unit. The room also includes a Flat Screen Television and the luxurious interior continues, as is the theme of this home.

THIS TRULY IS A WONDERFUL HOME THAT OFFERS QUALITY LUXURY AT AFFORDABLE PRICES CREATING GREAT MEMORIES

Resort Facilities:
*The resort facilities are operated by a third-party provider, and an Amenity Access Fee is required to use them.
This is a one-time fee per house, per reservation, for the entire stay - payable directly to the Clubhouse:
1–12 guests: $35
13+ guests: $45
If you choose not to use the clubhouse facilities, no fee is required.
Please note that access to these facilities is not guaranteed as part of the rental contract.
Guests are also required to provide their own equipment for use of the sports facilities.

Important Information
**The furniture and items shown in the home may be replaced or removed without notice**

Policies:
- We require your full guest list 36hrs prior to check in to avoid late or no check in.
- Swim at your Own Risk
- No smoking
- No pets allowed
- No events, parties or gatherings that disturb neighbours at any time.
- Disturbances which require security or law enforcement intervention carry a fine of $500 or more.
- Must be at least 28 years old to book (in compliance with Orlando Codes of Ordinances – Chapter 57)
- Photo ID required before check-in
- Stays 4 nights and under require an additional damage deposit
- Full list of guests required before check-in
- For system safety, AC cannot be set below 72°F
- Pool Heat is an additional cost and should be requested if required
- Pool Heat is required to heat the spa
- Vacation rental communities do NOT allow parking on the road. Parking is available on the driveway only, if your home does not have a driveway it will have a single allocated parking spot.
- Commercial vehicles, recreational vehicles, trailers, self-propelled motor homes and boats are only allowed to enter temporarily for loading and unloading.
- Motorcycles and Golf carts are not allowed unless they are street legal and registered like other motor vehicles.
They must be parked in the garage (they are not allowed if you home has the garage converted to a games room).
- Vehicles parked in violation of the parking rules are subject to immediate towing
- Electric Cars: It is prohibited to charge vehicles at the home. Failure to adhere to this will result in a $500 fine per charge plus electricity costs.
- Must leave property in the same state of cleanliness and general order as found.

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House Rules

Check in after 4:00 PM

Minimum age to rent: 28

Check out before 11:00 AM

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Children

Children allowed: ages 0–17

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Events

No events allowed

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Pets

No pets allowed

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Smoking

Smoking is not permitted

Important information

You need to know

Property # 4500709
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
On-site parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher

About the area

Davenport

Solterra Resort, a neighbourhood in Davenport, is home to this holiday home. Reunion Resort Golf Course and ChampionsGate Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Walt Disney World® Resort and Old Town. Travelling with kids? Don't miss Disney's Animal Kingdom® Theme Park and Disney's Hollywood Studios®. Jet skiing and kayaking offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and hunting nearby.
Map
Davenport, FL

What's nearby

  • Posner Village - 7 min drive - 8.1 km
  • Jack Nicklaus Course - 8 min drive - 7.1 km
  • Reunion Resort Golf Course - 8 min drive - 5.7 km
  • ChampionsGate Golf Club - 9 min drive - 6.7 km
  • Mystic Dunes Golf Club - 11 min drive - 11.9 km

Getting around

  • Kissimmee Station - 24 min drive
  • Kissimmee, FL (ISM-Kissimmee Gateway) - 35 min drive

Restaurants

  • ‪Wawa - ‬6 min drive
  • ‪McDonald's - ‬7 min drive
  • ‪McDonald's - ‬7 min drive
  • ‪Texas Roadhouse - ‬7 min drive
  • ‪Starbucks - ‬7 min drive

Frequently asked questions

Does ⛱ Solterra - 5★ Clubhouse + Lazy River - South Facing Pool & Spa- Games Room ✈ have a pool?

Yes, this property has a pool. Pool types include heated pools.

How much does it cost to stay at ⛱ Solterra - 5★ Clubhouse + Lazy River - South Facing Pool & Spa- Games Room ✈?

As of 15 May, 2026, prices found for a 1-night stay for 2 adults at ⛱ Solterra - 5★ Clubhouse + Lazy River - South Facing Pool & Spa- Games Room ✈ on 21 May, 2026 start from S$272, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is ⛱ Solterra - 5★ Clubhouse + Lazy River - South Facing Pool & Spa- Games Room ✈ pet-friendly?

No, pets are not allowed at this property.

How much is parking at ⛱ Solterra - 5★ Clubhouse + Lazy River - South Facing Pool & Spa- Games Room ✈?

On-site parking is available at the property.

What time is check-in at ⛱ Solterra - 5★ Clubhouse + Lazy River - South Facing Pool & Spa- Games Room ✈?

Check-in begins at 4:00 PM.

What time is check-out at ⛱ Solterra - 5★ Clubhouse + Lazy River - South Facing Pool & Spa- Games Room ✈?

Checkout is at 11:00 AM.

Where is ⛱ Solterra - 5★ Clubhouse + Lazy River - South Facing Pool & Spa- Games Room ✈ located?

Located in Davenport, this family-friendly holiday home is 2.8 mi (4.6 km) from Reunion Resort Golf Course, and within 6 mi (10 km) of ChampionsGate Golf Club and Posner Village. Providence Golf Club and Jack Nicklaus Course are also within 6 miles (10 km).

Reviews

8.0

Very good

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 10 out of 24 reviews
Rating 8 - Good. 7 out of 24 reviews
Rating 6 - Okay. 4 out of 24 reviews
Rating 4 - Poor. 2 out of 24 reviews
Rating 2 - Terrible. 1 out of 24 reviews

7.2/10

Cleanliness

9.0/10

Check-in

8.8/10

Communication

9.0/10

Location

8.4/10

Listing accuracy

Reviews

Verified

8/10 Good

susan l.

Liked: Cleanliness, check-in, communication, location, listing accuracy
We enjoyed our stay very much. There were issues when we arrived but these were taken care of quickly. The host was very responsive to any question I had before we arrived. The house was good for what we needed.
Stayed 10 nights in Mar 2026
Response from VrboOwner on 27 Apr, 2026
Thank you for your review we’re really pleased to hear you enjoyed your stay and that the home suited your needs. We do apologise again for the issues on arrival, but we’re glad these were resolved quickly for you. It’s also great to know you found us responsive both before and during your stay, as we always aim to provide prompt support whenever needed. Thank you again for your feedback, and we’d be very happy to host you again in the future.
Verified

10/10 Excellent

Cheleaha J.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Weekend getaway

Very informative & easy to follow instructions enjoyed the home for the time that we were there
Stayed 3 nights in Oct 2020
Response from VrboOwner on 14 Oct, 2020
Many thanks for your 5 star review, so glad you enjoyed your stay. We hope to welcome you again in the future.
Verified

8/10 Good

Amanda G.

Liked: Communication
Disliked: Check-in

Nice home

The home its self was beautiful. However not the cleanest.
Stayed 10 nights in Mar 2025
Response from VrboOwner on 19 May, 2025
Thank you for your review, I am so sorry to hear this. I only wish you had raised this on check in as I would have asked my Property Manager to rectify this for you and also provide feedback to the cleaning team its hard to do this after the fact.
Verified

10/10 Excellent

Diana M.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Beautiful house

Beautiful house with all the amenities.
Stayed 7 nights in Mar 2022
Response from VrboOwner on 22 May, 2022
Thank you for your review
Verified

6/10 Okay

michael t.

Liked: Check-in, communication, location, listing accuracy
This house could definitely be a 5 star, but it needs some attention. When we arrived the spa didn't work, 2 tvs didn't work, one large screen was completely missing from the pool enclosure and another was about 80 percent torn off. One of the tubs was plugged up. Little things like stains on the couches ,,very squeaky mattresses,,torn up pool table,,all could easily be remedied . On the plus side the management was receptive and attentive when we called them with our issues and check in was easy and the resort itself is very nice.
Stayed 7 nights in Mar 2026
Response from VrboOwner on 24 Mar, 2026
Thank you for your feedback—we truly appreciate you taking the time to share your experience. We’re very sorry for the issues you encountered during your stay. Unfortunately, there was an unexpected problem with the spa valve and the TVs at the time of your arrival. We’re glad we were able to have both the spa valve and the TVs replaced as quickly as possible, but we sincerely apologise for the inconvenience this caused. We also appreciate you pointing out the additional maintenance items. Your comments have been shared with our team so these can be addressed promptly, as we are always working to improve and provide a better experience for our guests. It’s great to hear that you found our management team responsive and enjoyed the resort overall. We hope to have the opportunity to welcome you back in the future for a much smoother, fully 5-star stay
Verified

8/10 Good

Clive B.

Liked: Cleanliness, communication, location, listing accuracy

Florida Holiday

Villa was great just right for our needs, a couple of minor issues on towels and AC were resolved promptly by the Property Manager Lewis, - our only criticism would be that all of the beds creaked loudly from their springs
Stayed 14 nights in Mar 2023
Response from VrboOwner on 27 Apr, 2023
Thank you for your 4 star review. I will have the beds looked at although this is the first time it has been mentioned. I'm glad you enjoyed your stay and I hope you choose us again for your next Orlando stay
Verified

10/10 Excellent

Emma O.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Amazing villa

We stayed in the villa as a family of 9. The villa is exactly as it is shown in the photos and had plenty of space for everyone. We loved the pool and the view with the lake outside is lovely. Loads of wildlife to watch every day. The villa was clean, the beds were creaky but that didnt bother us. Plenty of utensils and cutlery. The kids loved the games room and it was about 30 minutes to most of the parks. Check in was easy, we didnt have to queue at the gate at all during our stay. We only used the resort pool once but again it was really nice. The agents were always happy to answer any questions, we would definitely stay again.
Stayed 14 nights in May 2023
Response from VrboOwner on 28 Jun, 2023
Thank you for your kind Review we are glad you enjoyed your stay!
Verified

10/10 Excellent

Micah-Jamal L.

Liked: Check-in, communication, location, listing accuracy
Disliked: Cleanliness

Great Property for family!

The property is just as nice as the pictures! Plenty of space for large groups! There are 2 masters which worked out perfectly and 3 full baths on the second floor and 1.5 on the main floor. No one had to fight over bathroom time! The pool area was a good size and the pool itself is a nice size. - They charge extra to heat the spa which is weird - They do not have a grill you have to pay extra for that too which is weird Only 1 big negative, the cleaning is not the best. The managing company always answer or call you back within a few minutes! I will def recommend this property and will stay again!
Stayed 5 nights in Aug 2022
Response from VrboOwner on 8 Sept, 2022
Thank you for your 5 star review. I'm so glad you enjoyed your stay. Pool heat is required to heat the spa as its not a separate unit. Grill hire is also an extra as the home does not have one and we have to rent one for you (if required) using an outside company. I do wish you had mentioned the cleaning issue as we could have looked at this for you asap.
Verified

10/10 Excellent

Kelly B.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Responsive Management

My group of 9 had a great stay at this home! The management was very helpful & responsive. They helped us turn the AC on at 10 PM on Friday when we arrived. There were some minor issues when we arrived (upstairs bathtub slow to drain & a broken screen which resulted in the pool being dirty). Within a few hours of calling, our issues were addressed which was especially impressive on a Saturday. The house is as beautiful as shown in the pictures & was more than large enough to accommodate our group of 9. The resort itself was quiet & we never experienced any long waits at the gate to get in. The resort pool area is really nice & has good food & drinks. We really enjoyed our stay & am hoping to stay here again in the future.
Stayed 6 nights in May 2023
Response from VrboOwner on 6 Jun, 2023
Thank you for your 5 star review Kelly. I am sorry you had a couple of issues and I'm glad they were rectified for you in a timely manner. I do hope you think of us again for your next Orlando stay
Verified

8/10 Good

Dan S.

Liked: Check-in, communication, location, listing accuracy

A few bugs

The house was great but there were bugs in the upstairs bedrooms bathrooms and kitchen. The exterminator came out once. We should have complained more than once. The house needs to be completely treated. We didnt because we didn't want poison all over the house.
Stayed 7 nights in Oct 2023
Response from VrboOwner on 21 Nov, 2023
Thank you for your 4 star review. I am sorry you had an issue with bugs, once you raised this with us a licensed Pest Control company went out the same day. The only found a few dead bugs but treated the home as a precaution. They asked you to let us know if you found any more to which you did not. They then treated the home following your departure and found no further issues with bugs.
Verified

4/10 Poor

Stuart H.

Liked: Communication
Disliked: Cleanliness, listing accuracy

Very unclean

On arrival the villa was very unclean and we had to buy cleaning products at Walmart and clean it until 11pm our first night. To be fair to the management company they sorted most of the issues (not all) but this impacted on our first few days of our holiday. The villa is a 5 star building and the location is very good but the cleanliness is nothing better than 2 star. The full villa needs new carpets, decorating, lights fixed and the pool area needs painted. I have stayed in a number of different villas in this area but I have never seen in one so unclean on arrival. This is definitely a villa with potential to be 5 star but the owner needs to spend some money on it first. I wouldn’t stay here again
Stayed 18 nights in Aug 2022
Response from VrboOwner on 11 Oct, 2022
Thank you for your review Stuart, although I do feel 2 stars is ridiculous in all honesty. I understand you had a couple of small cleaning issues which were put right by the cleaning team in a timely manner so to rate us 2 stars on this is not sitting well with me at all. This home is also located in a prestigious gated community with many communal facilities on offer. This is not a 2 star home and certainly not a 2 star community
Verified

4/10 Poor

BENEDIKTE M.

Liked: Check-in, location
Disliked: Cleanliness, communication

verouderde woning

Deze woning moet verfrist worden. Er waren serieus wat zaken niet in orde. Bij aankomst rook de woning niet goed waarbij we uren de voordeur opengelaten hebben. De 2de morgen stond de keuken onder water vermoedelijk door insijpelen van hevige regen. De garage rook ook niet goed waardoor we met de deur open pool speelden. De gehuurde bbq was vuil. Ondanks alles hebben we het beste gemaakt van ons verlof
Stayed 12 nights in Nov 2022
Response from VrboOwner on 29 Nov, 2022
I was waiting for your review Benedikte in all honesty. You were not a very nice guest – very demanding and rude and I see you have left a lot of things out of the review including the damage you caused to the home. You were demanding to be moved as the home was not where you thought it was (you thought you had booked another home with a different company and were blaming us!) when we said we don’t have that home on our books you then realised your error and came up with a whole load of issues so you could cancel, get a refund and book that home. Its just a shame that you have dealt with your error this way.
Verified

6/10 Okay

Jody X.

Liked: Cleanliness, check-in, communication, location

The house needs some updates

The house overall is clean but definitely needs some updates. The dishes are not useable at all, fridge filter is expired and not enough supplies, some are even not provided: such as dish detergent and laundry detergent are not provided at all. The near by construction working starting really early in the morning also are not pleased. The good part about this place is the location & pool and spa is pretty nice. I am glad I paid for pool heat up.
Stayed 6 nights in Feb 2022
Response from VrboOwner on 23 May, 2022
Thank you for your review Jody. But 3 stars for a home situated on a Prestigious Gated Community with many communal facilities on offer is ridiculous. The guest who stayed before you rated it 5 stars so I don’t agree with the 3 star rating! The only issue you actually mentioned during your stay was a broken pool net and we did supply a new net to you in a timely manner. I will have my Property Manager take a look at the fridge filter and plates. Regarding dish and laundry detergent, we are quite transparent in advising prior to check in what is provided in the home for you. You were informed that we only supply a couple of dish washer tablets, toilet rolls and a roll of bin bags, just enough to get you through your first few days before you do a shop. So, to rate us 3 stars on this when you were aware of what is supplied is unfair. Construction is at the rear of the home and across the lake, this is nearing the end but the home is priced taking this into consideration so again does this warrant 3 stars??
Verified

10/10 Excellent

Lori A.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Perfect!

This home was absolutely lovely! The resort amenities were wonderful too!
Stayed 6 nights in Feb 2022
Response from VrboOwner on 21 May, 2022
Thank you for your review
Verified

6/10 Okay

Mary S.

Liked: Check-in, communication, location

Disney

Definitely enjoyed the pool area as the weather was awesome. Place needs a little TLC - kitchen pans - furniture updates
Stayed 5 nights in Dec 2021
Response from VrboOwner on 12 Jan, 2022
Thank you for your review Mary, although I do feel 3 stars is really harsh for this beautiful home on a gated prestigious development with many communal facilities to offer. I have checked over your booking and can’t see that you raised any issues at all during your stay so I’m struggling to see how you came to 3 stars? I will have my Property Manager check out the pans etc. If you could contact me for further feedback I would be most grateful as the last reviews of this home where 4 and 5 star so I’m struggling with your 3 star review in all honesty
Verified

8/10 Good

Denise M F.

Liked: Check-in, communication, listing accuracy

Management

Great Manager Lewis!
Stayed 7 nights in Aug 2021
Response from VrboOwner on 9 Sept, 2021
Thank you for your 4 star review. I'm so glad you enjoyed your stay and the home
Verified

8/10 Good

Emily K.

Liked: Cleanliness, check-in, communication, location, listing accuracy

The house was very nice.

The house was very nice. The traffic back up getting through the gate is outrageous.
Stayed 7 nights in May 2021
Response from VrboOwner on 18 Jun, 2021
Thank you for letting me know. I'm sorry to hear it was quite busy getting into the home at the Gate, this can happen on major public holidays. We did offer to send you a QR code for quick access but you did not take us up on this.
Verified

8/10 Good

Bill S.

Liked: Check-in, communication, location, listing accuracy

Feedback

It started off rocky, we had a lot of cleaning issue that needed to be addressed. We had some cosmetic issues with the furniture that needed to be fixed. Management made sure that the problems were taken care of. Overall we enjoyed our stay.
Response from VrboOwner on 9 Sept, 2020
Many thanks for your 4 star review, we are glad to hear that you enjoyed your stay and that we were able to resolve the issues you mentioned. We do hope to welcome you again in the future.
Verified

6/10 Okay

Susan B.

Liked: Cleanliness, location
Disliked: Communication

Nice home with issues

4 bath towels an one wash cloth for 6 people Pool never cleaned till I called on day 8.Pool filter was filthy when they finally came after my call.I was told they were short staffed.The pool man spoke little English and failed to tell us upon cleaning that we could not use the pool for 4 hours.This was our last day.Kids could not swim.Water was unsafe due to negligence on cleaning in a timely fashion. All the mattresses are in need of replacing.Staining and noise whenever you turn. Hair dryer broken,Light bulbs blown,blinds with missing slots and some that did not work at all. I spoke multiple times with a property manager with nothing accomplished other than getting 4 towels delivered and one dish towel.No hand towels in this home. Sorry to be negative.It truly is a beautiful home and location but in need of some up much needed updates and improvements.
Stayed 9 nights in Feb 2020
Response from VrboOwner on 26 Mar, 2020
We are disappointed with your review and the low star rating as we understood from our contact with you that the issues raised had not caused much disturbance to your stay. When you contacted us about the towels & face cloths, we arranged to have them replaced/replenished at the next available opportunity. You advised us the hairdryer was broken and that you were just letting us know so that it could be replaced for future guests. You advised us about the blinds for information purposes and we arranged to have the light bulb replaced once we were aware. You stayed in the home for 9 days and notified us about the pool issue on day 8, which was a weekend day, someone was sent to the home the same day. We were not aware that you had any issues with the mattresses, we will be sure to check this out, however, to advise; we have had no complaints from the 3 guests who have stayed since. You stated in one message ‘I truly don’t mean to be annoying. It is a beautiful home and we are enjoying it very much, also extremely clean!!’. Your review contradicts your messages during your stay, which we are saddened by, however, we are glad you found the home to be beautiful and you liked the location.
Verified

10/10 Excellent

Josh C.

Fantastic

Great house
Stayed 11 nights in Apr 2019
Response from VrboOwner on 6 Mar, 2020
Thank you for your review and rating
Verified

2/10 Terrible

Sean R.

Property is on building site.... do not rent if you want a peaceful vacation

Picked this villa out to rent due to its "luxury" description and peaceful location. Arrived to find it in the middle of a building site, with houses being constructed to the front and groundworks being completed for a new building site to the rear. None of this is mentioned in the property description and the photos to the rear of the property are not an accurate reflection of the current view. Some people might not mind being woken at 7am each morning by excavators and dumper trucks moving soil, but we did and think guests should be made aware of this before they arrive so they can make an informed choice. The work to the rear of the property was so loud the patio doors sometimes rattled in their frames and you needed to have the TV or music on to block out the sound. The patio and pool were lovely, but could not be used as we didn't fancy swimming/sunbathing next to a construction site. You could not even use the outside area in the evening as the furniture was covered with sand dust from the building site. The agent offered to move us to another smaller property, but this was also surrounded by building work, so we decided the hassle of repacking and moving to another blighted property was not worthwhile. We have been offered a 10% refund, which does not seem adequate. Be warned the site being prepared to the rear of the property is large and construction may be ongoing for a year or two. The agent uses the term "luxury" in the property description which is a subjective.... I would suggest their level of "luxury" is motel rather than 5* hotel... crockery (from that famous luxury retailer Ikea) is scratched, only 3 teaspoons, toasters only half worked, rugs and chairs in lounge were stained, bath towels were thin and threadbare, pool towels were stained. It gave the impression that a luxury house had been prepared for the rental market as cheaply as possible with the bare minimum provided for guests.
Stayed 13 nights in Mar 2019
Response from VrboOwner on 6 Mar, 2020
Thank you for your review although I do feel it is unfair considering the options offered. Building work is ongoing on some areas of this development which to be fair is in the property description on the listing. Some building work is normally found on new developments unless you are staying at one of the last homes to be built and very often the work is intermittent. We do accept the building work in this area of Solterra during your stay was at a higher level than guest would expect and because of this we offered to move you to a home of the same standard on the same resort but you decided to turn this home down and opted for the 10% refund instead. The home we offered had no construction in its vicinity and was the same size as the property booked. The motel rather than 5* hotel quote is also very unfair, especially in a home that had a $41k furniture package installed less than 2 years ago. As stated this is an unfair review considering you had the opportunity to move and you chose to stay! I have forwarded your feedback onto our property manager in resort who will deal with the other issues you raised, I only wish you had mentioned them during your stay as we could have put these right for you.
Verified

10/10 Excellent

Mindy H.

Lovely, clean home.

We had a great family vacation with plenty of room for our large family. The home was clean and ready for us upon our arrival. We were pleasantly surprised by how nice and warm the pool was (we did pay for pool heat but worried it might not be warm enough even with heat given that we went in February). Thank you for sharing your lovely home with us.
Stayed 7 nights in Feb 2019
Response from VrboOwner on 6 Mar, 2020
Thank you for your review. I'm glad you enjoyed your time at the home. The pool does benefit from a gas pool heater and in my opinion, gives much better heat than an electric pool heater.
Archival

10/10 Excellent

Ricardo M.

Beautiful house! Will return!

House is beautiful and comfortable for the party of 10 we had on this trip. It was a wonderful family vacation thanks to the wonderful House. Kitchen is well equipped, pool is nice, beds are comfortable and the house is close to Disney (20min or less). I'm very greatful I took the chance with this house and will definitely return in the future!
Stayed 9 nights in Jun 2017
Response from VrboOwner on 6 Mar, 2020
Thank you for your review
Archival

10/10 Excellent

Ivone M.

Very nice home we enjoyed it would stay again. Thanks

Very clean organized and functional all rooms had working tv and cable thanks again
Response from VrboOwner on 6 Mar, 2020
Thank you for your review

About the host

Hosted by Paul & Jill Melvin

Host profile image

Jill and Paul Melvin have owned their own home in Orlando since 2001 and have been involved in the short term rental industry since then.

They now look after over 80 homes in the Orlando area on behalf their owners and have received numerous industry awards including Top Rental Manager in Orlando in 2012 by Trip Advisor followed by the Gold Top Vacation Rental Award in 2013, a Highly Rated Award in 2016 and their Certificate of Excellence in 2017.

HomeAway have also rated them as a Premier Partner due to the quality of the homes they manage, a reliable bookings process, great feedback from guests and competitive rates which gives them the confidence to book again and again.

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