Unfortunately, this was a very disappointing experience, especially considering how much we paid for a two-night stay.Check-in was supposed to be at 4:00 PM. We arrived around 5:41 PM—well after the scheduled check-in time—and the cleaning crew was still inside the property. They told us they still needed approximately 20 more minutes and still had cleaning downstairs and laundry to finish. This was an awful way to start a trip we had spent a lot of money on and had been looking forward to.What made the situation even more frustrating was the host’s response. I reached out about the cleaners still being there, but instead of acknowledging the issue or trying to make it right, the host disputed what I was telling them. I also did not receive responses to my messages about the cleaning crew being present. Being treated as though I was not being truthful about something I personally experienced at the property was incredibly frustrating and unprofessional.We paid nearly 1,200 for only two nights, so I don’t think expecting the property to be cleaned, ready, and available well after the stated check-in time was unreasonable. The poor check-in experience and the way the situation was handled put a major damper on what was supposed to be a special trip.Based on our experience, I would not stay here again. The lack of communication and accountability from the host was ultimately more disappointing than the delayed check-in itself.