2/10 Terrible
Verified traveller
5 Jul, 2025
Liked: Location
Disliked: Cleanliness, communication, listing accuracy
Most disappointing VRBO stay
We arrived after a long day of travel through flash floods, only to be immediately disappointed by the condition of the property. It looked nothing like the photos—aged, dirty, and poorly maintained. The front door didn’t even latch properly without the deadbolt. I contacted VRBO support to report numerous issues: only one working AC unit for three upstairs bedrooms in the Alabama summer heat, a bathroom door that wouldn’t close, broken and mismatched furniture, a broken pull-out couch, missing outlet covers, curtain rods falling off, and belongings from previous guests still there.On Day 2, my pregnant wife cut her foot on an exposed staple on the stairs while following our two young kids. She needed a tetanus shot. My father and father-in-law removed 58 nails/staples from the stairs. We also found two broken chairs, sharp objects in the carpet, paint on a drinking glass, and broken glass in the dishwasher. I requested a full refund, which the property manager said they’d look into.By Day 3, we were told to vacate immediately—without any prior notice or time to arrange new accommodations. Thankfully, a VRBO rep helped us find a new place and offered financial support. While a refund was promised, we haven’t received it yet.VRBO did what they could, but this property was unsafe, misleading, and unacceptable. I absolutely cannot recommend it to anyone.
Verified traveller
Stayed 8 nights in Jun 2025
