2/10 Terrible
Italia C.
23 Nov, 2025
Liked: Cleanliness, check-in
Disliked: Communication, listing accuracy
This is a beautiful house but from the moment we arrived we had issues. The 2 pages of instructions left on the fridge were so confusing and made no sense. Upon arrival the pool & hot tub had no heat & there was a warning light on. The instructions tell you to use a remote (that didnt work) and turn a bunch of knobs (which were not labled). When reporting this to the host Jose, he said he was sending the pool guy but the local handyman was the person who kept coming. As nice as the handy man was even he was confused and unable to "fix" it until our 3rd day. Apparently there was no propane to heat the pool and spa. We were able to use it only ONE night. The next morning there was a massive ceiling leak from the 2nd flr bathroom down to the 1st floor bathroom. I called Jose, who said that there was never a problem before and he sent the handyman over to fix it. The handyman brings a plumber who tells us that he recently fixed this issue and he cut something too short. We spent that day cleaning up all the water. The next morning at 9am i report to Jose that the heat isnt working in the pool & spa again but he doesnt respond until 1:30 in the afternoon. He said he'd send someone. A few hours later i text him asking for an update- he sends me a text saying i "notified him too late" and he cant get anyone. The outdoor speakers, fan & light didnt work. The small shower on the 2nd flr had no hot water and when i asked the plumber he said "i dont know". The need a better host!
Italia C.
Stayed 5 nights in Nov 2025
