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The Mahogany. House near Mt Snow | Hot Tub | Pool

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Exterior
Sauna
Property grounds
Pool
Games room

Reviews

8.4 out of 10
Very good
9 bedrooms9+ bathroomsSleeps 22

Popular amenities

  • Private pool
  • Hot tub on site
  • Onsite parking available
  • Pet-friendly
  • Kitchen
  • Washing machine

Explore the area

View in a map
Dover, VT
  • Place, North Branch Deerfield River
    ‪6 min walk‬
  • Place, Mount Snow
    ‪4 min drive‬
  • Place, Stratton Mountain Resort
    ‪34 min drive‬

Rooms & beds

9 bedrooms (sleeps 22)

Bedroom 1

1 Double Bed

Bedroom 2

2 Single Beds

Bedroom 3

1 Double Bed and 1 Single Bed

Bedroom 4

1 Double Bed and 1 Single Bed

Bedroom 5

1 Double Bed and 1 Single Bed

Bedroom 6

1 Queen Bed

Bedroom 7

1 King Bed

Bedroom 8

1 Double Bed and 1 Single Bed

Bedroom 9

1 Double Bed and 1 Single Bed

9 bathrooms, 1 half bathroom

Bathroom 1

Bathtub · Toilet · Shower only

Bathroom 2

Bathtub · Toilet · Shower only

Bathroom 3

Bathtub · Toilet · Shower only

Bathroom 4

Bathtub · Toilet · Shower only

Bathroom 5

Bathtub · Toilet · Shower only

Bathroom 6

Bathtub · Toilet · Shower only

Bathroom 7

Bathtub · Toilet · Shower only

Bathroom 8

Bathtub · Toilet · Shower only

Bathroom 9

Bathtub · Toilet · Shower only

Bathroom 10

Toilet

Spaces

Kitchen
Office
Balcony
Garden

About this property

The Mahogany. House near Mt Snow | Hot Tub | Pool

Summary:

The Mahogany at Timbercrest Mansions, just minutes from Mount Snow, offers a perfect blend of rustic charm and modern amenities. Enjoy the indoor heated pool and outdoor hot tub, ideal for relaxing after a day of skiing or exploring. With 9 bedrooms, a fully equipped kitchen, and a game room, this family-friendly retreat can accommodate up to 22 guests and is the perfect destination for an unforgettable vacation. Pets are welcome for a small fee, making it a truly memorable experience.



The Space:

This House Features:



-9 comfortable bedrooms

-6 full baths

-3 half baths

-Beautiful indoor heated pool

-Pool volley

-Sauna

- Indoor jacuzzi

-Outdoor hot tub

-Gym

-Game room

- Outdoor Tennis court

-Grill

-Washer and Dryer

-Free parking



This house was built by local legend Jack and his wife Margit. This is one of eight majestic mansions Jack built right next to Mount Snow. Indulge in the legendary craftsmanship of Jack's creation and experience the authentic essence of Vermont.

Whether you're seeking adventure or relaxation, the Mahogany House is your perfect destination to create everlasting memories.



Guest Access:

Enjoy exclusive access to the entire house. You'll have full use of the private pool, sauna, gym, and game room. Outside, you can relax on the patio, utilize the BBQ grill, and gather around the fire pit.



The Neighborhood:

Nestled at the base of Mt. Snow in Southern Vermont, our villa offers unparalleled access to a world-class ski destination. Mt. Snow, which is renowned for its exceptional slopes. Beyond the mountain, you'll find the charming town of Dover, with a selection of dining options and shops just a short drive away. Enjoy the convenience of being close to the action while still enjoying the tranquility of our private villa.



Getting Around:

The property is conveniently located a 5-minute walk from The Moover Shuttle, providing easy access to the ski site. Free parking is available on the premises for guests who prefer to drive.



Other Things to Note:

Upon booking, you'll receive a digital guide with essential information about your stay, including guest services, access details, and a welcome guidebook. This guide also features a digital map for each bedroom to assist with room planning and allows you to enter each guest's name before arrival. Please note: For groups larger than 45 people, additional mansions are available; please inquire for details. Pets are welcome; charges apply.



Interaction with Guests:

We offer self-check-in for your convenience. Our dedicated on-site maintenance team is available to assist you and ensure a comfortable stay.

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House Rules

Check in after 4:00 PM
Minimum age to rent: 18
Check out before 11:00 AM
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Children

Children allowed: ages 0–17
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Events

Events allowed
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Pets

Pets allowed: less than 23 kg per pet (limit 3 pets total)
Charge may apply
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Smoking

Smoking is not permitted

Check-out instructions

The host requires you to complete the following before checking out:
Strip any used beds and gather used towels
Remove personal items
Turn off the lights and lock the doors
Failure to complete these may result in a negative review from the host.

Important information

You need to know

Property # 4875547vb
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Parties and events are allowed on site
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

About the area

West Dover

West Dover is home to this villa. Mount Snow and Stratton Mountain Resort are worth checking out if an activity is on the agenda. Travelling with kids? Consider Buzzy Park and Southern Vermont Natural History Museum.
View more Villas in West DoverOpens in a new window
Map
Dover, VT

What's nearby

  • North Branch Deerfield River - 6 min walk - 0.6 km
  • Mount Snow Golf Course - 4 min drive - 2.9 km
  • Mount Snow - 4 min drive - 4.0 km
  • Stratton Mountain Resort - 34 min drive - 35.0 km
  • Williams College - 61 min drive - 71.2 km

Getting around

  • Brattleboro Station - 42 min drive

Restaurants

  • The Bullwheel
  • ‪Snow Republic Brewery - ‬4 min drive
  • ‪Waffle Cabin - ‬6 min drive
  • ‪Station Tap Room - ‬5 min drive
  • ‪The Last Chair Pizza & Grill Takeout - ‬2 min drive

Frequently asked questions

Does The Mahogany. House near Mt Snow | Hot Tub | Pool have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at The Mahogany. House near Mt Snow | Hot Tub | Pool?

As of 11 May, 2026, prices found for a 1-night stay for 2 adults at The Mahogany. House near Mt Snow | Hot Tub | Pool on 26 Aug, 2026 start from S$1,919, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Mahogany. House near Mt Snow | Hot Tub | Pool pet-friendly?

Yes, this property allows pets (limit 3 total) with a maximum weight of up to 23 kg per pet.

How much is parking at The Mahogany. House near Mt Snow | Hot Tub | Pool?

On-site parking is available at the property.

What time is check-in at The Mahogany. House near Mt Snow | Hot Tub | Pool?

Check-in begins at 4:00 PM.

What time is check-out at The Mahogany. House near Mt Snow | Hot Tub | Pool?

Checkout is at 11:00 AM.

Where is The Mahogany. House near Mt Snow | Hot Tub | Pool located?

This family-friendly West Dover villa is within a 15-minute walk of North Branch Deerfield River and Green Mountain National Forest. Snow Lake and Nitro Express Ski Lift are also within 2 miles (3 km).

Reviews

8.4

Very good

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 19 out of 29 reviews
Rating 8 - Good. 2 out of 29 reviews
Rating 6 - Okay. 3 out of 29 reviews
Rating 4 - Poor. 3 out of 29 reviews
Rating 2 - Terrible. 2 out of 29 reviews

7.6/10

Cleanliness

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Check-in

8.4/10

Communication

9.4/10

Location

7.8/10

Listing accuracy

Reviews

Verified

10/10 Excellent

Debra C.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Absolutely loved our stay. The house is just minutes from Mount Snow, which made everything so easy. The amenities really stood out especially the pool and the outdoor hot tub, the whole place felt spacious and relaxing. Would definitely recommend.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Peter F.

Liked: Cleanliness, check-in, communication, location, listing accuracy
The house was perfect for our group of 20 friends. The pool, hot tub, and sauna all got plenty of use and we comfortably fit everyone. Tony was very responsive as well with any questions we had
Stayed 3 nights in Feb 2026
Response from VrboOwner on 17 Feb, 2026
We’re so glad your group of 20 enjoyed the space, private indoor heated pool, outdoor hot tub, sauna, and large gathering areas, and we appreciate the kind words about our responsiveness that’s exactly the experience we aim to deliver. The Timbercrest Mansions
Verified

10/10 Excellent

peter g.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Very welcoming host
Stayed 4 nights in Dec 2025
Response from VrboOwner on 14 Jan, 2026
Thank you so much for the wonderful review! We’re truly happy to hear you felt welcomed and enjoyed your stay. It was a pleasure hosting you, and we’d love to have you back anytime. The Timbercrest Mansions
Verified

10/10 Excellent

Paul P.

Liked: Cleanliness, check-in, communication, location, listing accuracy
We held a family reunion at the Brown House. It was an absolutely amazing week. The house has so much to offer, the indoor pool and hot tub were a gathering spot for the kids. With each bedroom having its own private bathroom, it was like each family had their own private hotel room. The kitchen was big and well stocked with all the cooking gear you would ever need. The property manager, Tony was so responsive and friendly for any question or need he was always right there. The location is great, quiet but close to Mount Snow and Wilmington center. I highly recommend the Brown House and next reunion we’ll surely be back!!!
Stayed 7 nights in Aug 2025
Response from VrboOwner on 7 Jan, 2026
So glad your family loved the indoor pool and hot tub, spacious bedrooms with private baths, well-stocked kitchen, Tony’s quick, friendly help, and the perfect location near Mount Snow and Wilmington Center we’d love to host you again!
Verified

10/10 Excellent

Cristine M.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great family reunion house

We appreciated that every bedroom had its own bathroom as well as the indoor pool and game rooms. House had enough common space for everyone to eat together but also have private quiet space for conversation.
Stayed 3 nights in Jun 2024
Response from VrboOwner on 6 Jan, 2026
So glad you enjoyed the private bathrooms, indoor pool, game rooms, and plenty of space for both group time and quiet moments—perfect for large families!”
Verified

10/10 Excellent

Jon T.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great House

It was our yearly Guys weekend, everyone had a Great time. The house with every bedroom having a full bath was fantastic you couldn’t ask for more We spent many hours in the indoor pool and the 2 jacuzzi’s we will definitely stay there again
Stayed 3 nights in Aug 2024
Response from VrboOwner on 6 Jan, 2026
Thanks for choosing us for your guys’ weekend — we’re glad you enjoyed the en-suite bedrooms, indoor pool, and two jacuzzis, and we’d be happy to host you again.
Verified

10/10 Excellent

Mark R.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Awesome house!

Perfect for our needs. Lots of space and fun things to do. Seemed like every bedroom had a private bathroom.
Stayed 2 nights in Jul 2021
Response from VrboOwner on 7 Jan, 2026
So glad the house was perfect for your group with lots of space, fun amenities, and private bathrooms in every bedroom we’d love to host you again!
Verified

10/10 Excellent

Adrienne C.

Liked: Check-in, communication, location, listing accuracy

Big house - great location!

We had a large crew and this house had plenty of room for all. Large table and lots of room to hang out. The location to the mountain is great- so close! You can walk through the snow to a restaurant. Unfortunately, the new pool was not ready yet, but it looks like it will be gorgeous and we would come back again.
Stayed 4 nights in Feb 2023
Verified

10/10 Excellent

Will G.

Great Time in Dover

The property was fantastic! We we’re upgraded from the Brown house to the Blue house and had a great time enjoying all of the amenities! We were there for a college reunion, and we Had a great time playing paintball at Adams Farm nearby, cooking in the kitchen and industrial sized grill and swimming in the pool. Jack Ridgway was a great host and we’re definitely going to come back when we have another reunion.
Stayed 2 nights in Apr 2018
Response from VrboOwner on 12 Aug, 2023
was a great pleasure & treat to host WILL & HIS BUDDIES. They treated the home well. I could see why they want to keep in touch w/ each other. One thing I was unaware of in the valley was about ADAMS FARM now offering PAINT BALL--- where they had a BLAST evidently a new attraction---good thing the washing machine was in good order SIDE NOTE!!! ON OUR UPGRADE POLICY IF WE HAPPEN TO HAVE A AVAILABILITY IN A LARGER HOME & WOULD LIKE TO PERFORM MAINTENANCE ON THE SMALLER HOME WE TAKE EVERY OPPORTUNITY TO OFFER THE UPGRADE FOR THE SAME # OF GUESTS
Verified

10/10 Excellent

Joe C.

Excellent House

The house was great and more than we could ask for. The pool was clean, the kitchen had everything you could need and there was plenty of room for everyone. The owner Jack was pleasant to work with and very accommodating. The location of the house was also very convenient. The last chair is within eyesight of the house and is a pretty good spot for food and drinks. Overall it was a great experience everyone was happy.
Stayed 3 nights in Jan 2018
Response from VrboOwner on 12 Aug, 2023
WAS A GREAT PLEASURE IN GETTING TO KNOW JOE AND HIS BUDDY'S & NOW THAT THEY HAVE GOTTEN TO KNOW THE AREA ( in spite of that super extreme artic blast that blanked the area) THEY WILL BE BACK FOR MORE FUN IN THE NEAR FUTURE JACK RIDGWAY SIDE NOTE WE UPGRADED JOE TO THE MUCH LARGER BLUE HOUSE BECAUSE WE WANTED THE TO ME DO MAINTENANCE ON THE BROWN HOUSE . THIS IS A ROUTINE POLICY WHICH HELPS US TO KEEP FLEXIBLE & ON TOP OF EVERYTHING & IS A GOOD DEAL FOR OUR GUESTS
Verified

10/10 Excellent

Ross P.

Great Location, great amenities, perfect size for a great family getaway

Jack was a delight to work with. He communicates very well and gave us all of the information we needed to know ahead of time. The house was fantastic. We had 10 adults and 10 kids ages 3-8. The amenities on the house were great, it was close to the mountain, and the house is in great condition. The adults were able to enjoy themselves in the evening without disturbing the kids which was a huge plus. We will definitely rent this house again.
Stayed 2 nights in Mar 2019
Response from VrboOwner on 12 Aug, 2023
I THANK ROSS FOR THE NICE REVIEW WE BOTH SHARE IN AVIATION WORLD ---HE AS A CURRENT MANAGER IN THE CORPORATE JET BUSINESS,& MYSELF INITIALLY AS A SMOKE JUMPER W/ THE FOREST SERVICE 1958-1962 --A SUMMER JOB TO PAY MY COLLEGE TUITION AS A PRE-MED STUDENT. UNFORTUNATELY THAT DREAM CAME TO AN ABRUPT HALT IN SAN FRANCISCO DUE TO POOR GRADES, SO I ENLISTED IN THE USMC & ATTENDED FLIGHT SCHOOL IN PENSACOLA & WHILE ON ACTIVE DUTY GOT HOOKED ON SKIING & WAS INVOLVED IN LOTS OF ACTION IN VIETNAM---. UPON DISCHARGE & BACK TO COLLEGE FOR 6 MOS. I WAS INFORMED THAT MED SCHOOL WANTED ANOTHER YEAR IN COLLEGE BEFORE THEY WOULD ACCEPT ME. THIS WAS A BRIDGE TOO FAR !!! & I GOT A JOB W/ PAN AM INITIALLY FLYING THE 707--ENDURING A 10 YEAR FURLOUGH--- BIDEING MY TIME W/ INTENSELY BUILDING SKI HOMES IN THE SUMMER,& SKIING ONLY ON BLUE- SKY DAYS IN THE WINTER. & THEN BACK ON THE 747-- I SKIED ALL OVER THE WORLD (THANKS TO FREE TRIPS FROM MY EMPLOYER -PANAM WORLD AIRWAYS ) BUT NEVER FOUND A SKI AREA I LOVED AS OUR OWN "MOUNT SNOW" SO GETTING BACK TO ROSS'S WORK MANAGING A FLEET OF CORPORATE JETS. SEVERAL OF MY SQUADRON MATES WHO DID NOT GET AIRLINE JOBS OR TOOK UP CORPORATE FLYING WHILE ON FURLOUGH TOLD ME THAT WAS AN EXTREMELY TOUGH GIG.-- "ONE THAT I COULD NEVER ENDURE"!!!! UNFORTUNATELY @ THE LAST MINUTE ROSS WAS UNABLE TO MAKE THE TRIP DUE TO A FAMILY ILLNESS . I LOOK FORWARD TO MEETING W/ ROSS & THANK HIM FOR HAVING SUCH NICE FRIENDS WHO TOOK WONDERFUL CARE OF THE BROWN HOUSE
Verified

6/10 Okay

Traci J.

Liked: Check-in, communication, location, listing accuracy

Nice but ...

This was a nice property and met our family reunion needs. The listing did not indicate that we needed to bring our own soap for bathrooms. More signage needed -re:light switches especially for front outside, also where to put trash and recycling. Only one refrigerator for that many people was not enough. Pool was nice but VERY HARSH chemicals. We all ended up with rashes.
Stayed 3 nights in Nov 2024
Response from VrboOwner on 6 Dec, 2024
We actually usually provide soaps, we do view it as an extra, not as a necessity. Although some people use hotel soaps (or take them home as a souvenir), an extremely minute portion of population actually rely on them, very the moreso at private home short term rentals. Regarding signage and garbage, we have outstanding onsite personnel who deal with these issues. We've never had such a complaint in the past. Regarding pool, it's a brand new pool with most updated systems and treatment. Sorry about rashes but it's doubtful its from the pool treatment. All in all, if these were your issues and all the real items were good - cleanliness, amenities etc - that's a 4.9 start review. That's excellent! Thank you
Verified

4/10 Poor

Alex L.

Liked: Location
Disliked: Cleanliness, check-in, communication, listing accuracy

Big house, big promises, no delivery

Great older large home. Not the home it’s represented as though. Tennis court is more of a lawn that you can’t use , no hot water, late check in due to sewage leak, can’t play shuffle board as it’s completely broken, some of the furniture pictured doesnt exist. Cleaning people were awesome, but owner is clearly an immoral con artist. This house is like buying a large wynnebego with all the features and then you receive an old schoolbus with no seats that’s doesn’t run
Stayed 3 nights in Jul 2021
Response from VrboOwner on 12 Aug, 2023
Alex Sorry to hear that you didn't enjoy your stay and that your expectations weren't met. As we're open to constructive criticism, please be open to legitimate responses. Any guest house with guests coming and going is prone to certain damages - totally independently of owner and manager. The day you arrived a group had left and we learned that they clogged the sewer system by flushing non flushable waste down the toilets. We immediately ordered a professional company to unclog system. Obviously, this caused a delay in preparing house for your group. This can happen in the Hilton too. It's not in anyone's hands to eliminate such scenarios. It is in our hands to deal with it in a timely and professional fashion - which is what we did. While the sewer was clogged the hot water system couldn't work. As soon as sewer system got back to working order, the hot water was back up too. To imply in your message that there "was no hot water" may be a dishonesty on your part (did someone mention morality?) Neither did you find it important to mention that for the 3 hour delay, we put you into another house where you were able to put down your luggage and get your bearings while house was made ready. As far as tennis court and shuffle game in concerned, we recently took over management of these houses which were severely neglected over past two years. We've spent enormous amounts of resources to improve them on many levels and they've come a very long way. Ideally, we should've kept them vacant for few months while work was being done. Out of decency and consideration of bookings that had been made long in advance, we made the effort and chose the hard way of doing work in between coming and going of guests. This is a tremendous undertaking and made things very much more difficult and complicated. Obviously this comes with hitches. To date, some improvements have not yet been done but we are past the bulk of things. We're sorry and apologetic to those who feel they didn't receive the product they expected. The majority of our guests were very satisfied and understanding. Like you mentioned we have a phenomenal staff of housekeepers and maintenance personnel who are extremely devoted to making guests happy. This is the key to success.
Verified

2/10 Terrible

tony o.

Disliked: Cleanliness, check-in, communication, location, listing accuracy

Double booked

We booked the house weeks in advance, recieved a reservation confirmation with VRBO, but the owner would not give check in info. Tried one week out, one day before our stay and the day of. Nothing....had to call VRBO customer service, was told owner had a stroke at first, then was told it was double booked with a diff site. We had our bags packed and no where to stay. This should have never happened!! The owners had weeks to notified us of the booking mistake when we first booked. We were also disconnected twice while on hold with customer service. Spent over 2 hours on the phone the day of our stay to find out that we could not stay. Don't know the truth about this booking mistake, hope the owner is ok but will never go this route again!
Stayed 2 nights in Oct 2020
Response from VrboOwner on 9 Dec, 2024
The property is now under new management, and all previous issues have been fully resolved.
Verified

2/10 Terrible

Katie L.

Liked: Communication, location
Disliked: Cleanliness, listing accuracy

Very dirty!!

This house was very dirty!! Lots of space and a bathroom in every room which was great but the mice were everywhere! Dead & alive. We found dead mice in the cabinets in the kitchen as well as live mice running across the floor. We bought food to cook since we can’t go out to eat because of COVID. We were not able to cook it because of how dirty the house was. A mouse chewed one of my friends towels. The owner claimed the house cleaners vacuum was broken at the time. VRBO refuses to do anything because we stayed the weekend and didn’t leave. We drove 4 hours away and not much around with 20 people so we didn’t have a choice but to stay. Mold was everywhere! Don’t recommend staying here especially if you have children.
Stayed 2 nights in Oct 2020
Response from VrboOwner on 9 Dec, 2024
The property is now under new management, and all previous issues have been fully resolved.
Verified

4/10 Poor

Hrishikesh V.

Liked: Check-in, location
Disliked: Cleanliness, communication, listing accuracy

Our group managed to enjoy each others company, but we would not book this place again

The house is HUGE and has enough room for 22 people. But here are some of the issues: The kitchen was NOT clean, there were rat droppings at multiple places in the kitchen. The owner said she cleaned the place herself, but the place is too large for a single person to clean effectively. The microwave had a large visible crack in the glass door. The fridge was functional. The owner could not figure out why the dishwasher wasn't working. The owner doesn't really communicate with VRBO so didn't really know anything about our reservation. She was our key contact & she was not able to resolve most of our issues promptly. I got the feeling that the owner was trying her best, but she should not have rented this place in the current condition.
Stayed 3 nights in Oct 2020
Response from VrboOwner on 9 Dec, 2024
The property is now under new management, and all previous issues have been fully resolved.
Verified

6/10 Okay

Sherri

Liked: Communication
Overall…. It’s a good ski house for a lot of people. Everyone gets their own bathroom which was a plus… but you can’t all Shower at once… the hot water goes quick! The sitting area(s) had plenty of space, and enough towels for each bathroom and extras in the pool area. Just make sure you bring your own toiletries (which I do anyway). and you won’t have to worry about there not being shampoo and/or conditioner. Some bathrooms have it… some don’t. (I always pack as if it’s not there). I would also note, Leave the bathroom heaters on high heat as they seem to be the heat source for the bedrooms. There were a few disappointing things… We had a group of 16 made up of half adults and half kids (13-17). The kids were excited about the game room, but ended up spending NO time in it because it was freezing and the only space heater in the room didn’t seem to work. The pool was good… over chlorinated (as expected)… but the kids had fun. We did have to have them shower immediately after to rinse off the chlorine, and ran out to 7/11 to get Visine as all of their eyes were Red/Burning… use the provided goggles! Quite a few enjoyed the hot tub and sauna. It should be noted that the outdoor hot tub was NOT accessible. (Due to NO snow removal) As for the outdoor grills… they were also inaccessible due to NO snow removal… as well as front door which left only one entrance. Not ideal for 16 people unpacking. All in all.. we’d probably go back.
Stayed 3 nights in Feb 2025
Verified

6/10 Okay

Robin K.

Liked: Check-in, location

Needs help

We had several issues with this house. 1. There is no welcome book to explain how anything works …..nothing 2. House was not very clean…we found an old half eaten blueberry muffin under the sink in one bathroom …2 rotted limes in the kitchen….a spare pillow had blood on it . 3. There were no spare blankets in the entire house. We called housekeeping and they did bring them the next day. We found several spare pillows, but no pillowcases. It took several of us along time to even locate the towels. Everybody got only one towel. Some towels were in a dresser, somewhere in a closet somewhere in the dresser drawers under the bed. It was like a scavenger hunt to find your towels. 3. They were missing off the front of the stove, exposing all of the wires. 4. we had the maintenance people there to help us with the hot tub and did we get to use the indoor hot tub because we couldn’t get over 80° 5. The landscaping is a mess there’s grass growing all over the tennis court. The flowerbeds are just beds of weeds and rock no flowers in them. I traveled with a church group of 15 women. We were all very disappointed in the home …. We had a good time because we were together, but we would never book this house again. Ryan maintenance guy was extremely helpful. He came over and helped us set up wood for the fire pit. He was fabulous. This needs a lot of help ….. it is and there are a lot of bedrooms and every bedroom has a bathroom so that was definitely a plus
Stayed 3 nights in Aug 2024
Response from VrboOwner on 9 Dec, 2024
Thank you for taking the time to share your feedback. We're truly sorry to hear about the challenges you experienced during your stay but are grateful for your honest input, as it helps us improve. Since your visit, we’ve made several improvements: we now provide a comprehensive guidebook with all the information you need, our cleaning standards have been reinforced, and the towel and linen setup has been reorganized for easy access. The stove and hot tub have also been repaired. We’ve addressed the landscaping concerns as well, although it may not be fully visible now since it's December. We're so glad you and your group were still able to enjoy your time together despite these issues. It would mean a lot to us if you gave us another chance in the future to provide the experience you deserve. Thank you again for your helpful comments, and we hope to welcome you back one day!
Verified

4/10 Poor

Mary N.

Liked: Location
Disliked: Cleanliness, check-in, communication

House is not in great condition.

The check-in process wasn't easy. The property manager doesn't check VRBO so none of my messages were answered. No information on check-in was provided. I had to contact VRBO customer support to get the property manager's phone number so I could contact her. She didn't seem happy that I called her. Also, if I hadn’t called her – I wouldn’t had known that we needed to provide our own bedsheets, towels, and linens… Upon checking in on Friday, we discovered that were tons of trash bags left outside the front door from previous guests- like over 20 bags of trash and boxes and boxes of pizza and budlight. Animals had gotten into them, and there were food and trash everywhere. She had asked my friends to help clean up the mess with their bare hands... and asked to use our trash bags that we brought up ourselves. So we didn't have enough, and she only supplied us with one more trash bag for the weekend (we were a group of 15!) I had informed her via VRBO about having a pet, but since she never checked it – she was surprised we had a dog with us. She required us to pay the pet fee and wouldn’t leave until we handed it over. The house was the perfect size, with a bathroom for each bedroom - and the common areas were great to gather as a group. But the couches were dirty and worn out. One of the chairs at the dining table was broken and had a dangerously sharp piece of wood hanging off. You could tell the kitchen and bathrooms weren’t cleaned very well, and we were glad that we thought to bring Clorox wipes. Many of the bathrooms didn’t have hand soap. The dishwasher didn’t work. Indoor pool was great to have, but there was black mold everywhere downstairs from the humidity. Some of the rooms had broken heating. The quilts and blankets don’t get washed between guests… owner had asked us to make the beds before we left. On Saturday, she surprised everyone when she suddenly stopped by to finish cleaning up after the last group as we were having lunch. She felt it was necessary to walk through the house and into each of the bedrooms on the main floor without informing us. Then she told she'd unfortunately have to charge us extra for electricity if we kept the lights on. Property owner seemed to be trying to do her best, but this place should either have a professional cleaning service between each stay (especially during a pandemic) or not have been rented out if it isn’t maintained well.
Stayed 2 nights in Oct 2020
Response from VrboOwner on 9 Dec, 2024
The property is now under new management, and all previous issues have been fully resolved.
Verified

10/10 Excellent

Kazys A.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great Stay

House was clean and comfortable. Great for a large group.
Stayed 2 nights in Sep 2022
Verified

10/10 Excellent

John P.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Massive House Close to Mt Snow

This house is huge, with plenty of bedrooms and bathrooms to accommodate a large group of 15+. It's also a very short drive to the base of Mt. Snow, so for a big ski weekend it checks every box. As the owners acknowledge, the house does need renovations, which you can tell are underway. The house is in better shape than the pictures, but with the updates this place will be everything you need for a big ski trip.
Stayed 3 nights in Feb 2022
Verified

8/10 Good

Chris T.

Liked: Cleanliness, check-in, communication, location
Disliked: Listing accuracy

Scouts - BSA, Family & friends

Overall ~ a great weekend. Very cold @ (-25*F) but well worth it. Location was awesome - just 5 min to Mount Snow! Online description ~ vague at best. Floor plans weren’t accurate for room assignments as required by family size. Kitchen lacking the essentials & not enough for all 21 of us. Glad we bought disposable hot & cold cups. Light switches & outlets ~ Never saw so many that do nothing or not what you’d expect by proximity. No info. provided (instructions for hot tub, sauna, location of firewood, extra blankets) ~ the house became a scavenger hunt. The property Managment team were awesome! They Responded promptly, regardless of the time & arrived on site quickly when needed. We are planning to return next year.
Stayed 3 nights in Jan 2022
Response from VrboOwner on 12 Aug, 2023
Chris, thanks for review.
Verified

10/10 Excellent

mohammad m.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Excellent for big groups

This home was absolutely jaw dropping as soon as you go in.... if you’re going with a big group consider this!!
Stayed 2 nights in Jan 2020
Verified

10/10 Excellent

Kathy R.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Brown House. West Dover VT

A huge building that was PERFECT for a family gathering. It had nine bedrooms and 10 bathrooms. Every bedroom had it's own bathroom. We were there for our family Christmas. The young kids loved the built-in pool and the adults loved the sauna and jacuzzi. The owner took ill just before we arrived, but his friends and staff were there to meet us and stopped by every day to make sure our stay was perfect...and it was. Great kitchen to cook and plenty of space throughout for everyone. They even set up a Christmas Tree for us. Some of our group went tubing others skiied. Just taking a walk was beautiful. All couldn't have been more perfect. Thank you Rick and Shelby!
Stayed 2 nights in Dec 2019
Verified

8/10 Good

Lauren F.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Fun house with dated features

Great place to gather with a huge dining table, indoor pool and fun game room. Very dated features that need updating. Great that each room has a bathroom. Too many small, uncomfortable beds and mold throughout house. Jack was very nice and accommodating. Great house other than a few things that need work.
Stayed 2 nights in Oct 2019
Response from VrboOwner on 12 Aug, 2023
Lauren and her family were very nice, coming in @ various times from scattered east coast locations late afternoon & late evening.. Since I require at least 4 adults when I demonstrate the pool /spa ops. & chemical use --I delayed my check in & everything became a little hectic the demo.was rushed & I forgot to ask Lauren for list of items that might need attention when they were leaving. Check out was a little rushed -a quick walk through confirmed a good house although they were still in kitchen clean up. I thanked her for the rental & asked her if they had any issues - she said everything was OK -& I left. I was surprised by 3 items in her review & left several voice mails to get details so I could zero in & relay the correction work to our cleaning crew. We never made contact (1) "dated features " Suspect it might be the big comfortable couch in great room. -will clean it (2) "Small uncomfortable beds" we have firm feel standard size mattresses sitting directly on wood slats covering a 3 drawer wood cabinet for xtra blankets. (3) "Mold through out the house" Suspect it might be mold bleed through on some of the shower caulk. We will be addressing these items during the fall/winter shut down.

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