Salty Seagull Pet Friendly Beach House

Thank you, Joseph, for sharing your experience and highlighting the convenient location and smooth communication with our team. We're glad you enjoyed your stay and found everything in working order. We appreciate your feedback about the house and will review your comments as we look for ways to enhance the guest experience. It was a pleasure hosting you, and we hope to welcome you again in the future.

Thank you, Josey, for highlighting the convenient location and accessibility of the home. We appreciate your honest feedback about the appliances, air conditioning, and other aspects of your stay. Our team will review these concerns to see where improvements can be made. Your input is valuable as we work to enhance the experience for future guests.

Thank you for your feedback. We're sorry to hear that your stay did not meet your expectations. We do want to note that we were not contacted about any of these concerns during your stay. Had we been made aware, we would have gladly sent our housekeeping team back to address any cleanliness issues and dispatched maintenance to inspect and repair any items needing attention. Although we were not given the opportunity to resolve these concerns during your stay, we did provide a $750 refund as a gesture of goodwill. We take all guest feedback seriously and will be reviewing your comments with our housekeeping and maintenance teams to help ensure a better experience for future guests.

Thank you for taking the time to share your feedback. We sincerely apologize that your stay did not meet expectations. We regret the maintenance issues you encountered and understand how frustrating it can be when items are not functioning as expected. Guest feedback is important to us, and concerns such as these are addressed with our maintenance team as quickly as possible. We are also sorry that you felt the detached in-law suite was not clearly represented. The suite is described in the listing, but we understand that property layouts can sometimes be interpreted differently, and we appreciate your feedback on how we can make this information even clearer for future guests. Regarding communication, while we do offer after-hours support for urgent issues, we are not always able to provide immediate ongoing assistance outside of normal business hours. We apologize if our response times did not meet your expectations during your stay. We were especially sorry to hear about the theft incident. While this occurred outside of our control, we certainly understand how upsetting that experience must have been and regret the impact it had on your trip. As a gesture of goodwill and in recognition of your concerns, we did provide a full refund for your reservation. While we understand that this did not undo the inconveniences you experienced, we felt it was the appropriate resolution given the circumstances. We appreciate your feedback, as it helps us continue improving the guest experience, and we wish you all the best in your future travels.