Green Lake Craftsman - Family Zoo Passes - Dog Friendly

Thank you for your feedback. We take guest concerns seriously and followed up on the issues mentioned in your review. We have not received reports from previous guests of an odor in the lower level, nor have we experienced one ourselves. We also do not use scented cleaning products that could mask odors. Nevertheless, we inspected the space again following your stay. We also had the upstairs shower water pressure checked by a handyman and it was found to be functioning normally. The lightbulb and dusty vent are straightforward housekeeping items, and we appreciate you bringing those to our attention. We would also like to clarify the reference to a “fitness center.” We have never advertised the property as having a fitness center. A few yoga mats and dumbbells were provided as an extra convenience for guests, and VRBO categorized these amenities in a way that may have created that impression. We have corrected the listing to avoid that misunderstanding. Finally, both bedrooms are located on the home's lower level. While this was represented in the listing and photographs, we have updated the description to make the home's two-level layout even more explicit so future guests can determine whether it is the right fit for them. We are disappointed that the home did not meet your expectations, but we appreciate the opportunity to clarify these points and to make the listing even clearer for future guests.