The good; Communication was good, check in was easy, the bed was comfortable and the pool, hot tub, and outdoor area was nice. The kitchen is well stocked with pots/ pans and utensils for cooking. The bad; The place is in dire need of maintenance. The window in the main bedroom did not open. When we walked in, the place was musty smelling and hot. We asked for fans and were told they were in the closet, which was not the case. Fans were delivered in the evening and we were able to cool the place down. The shades in the bedroom do not cover the entire window and were crummy plastic shades. The bathrooms are in terrible condition. The sink in the larger bathroom did not drain well and the handle on the shower was loose. The smaller bathroom had a wobbly toilet. After hiking all day on Saturday came back to find the water heater went out and we couldn't take a hot shower. We ended up leaving a day early, I wanted to go home and shower! We booked 4 nights and I asked to be refunded the last 2 nights, 1 of which we didn't stay. I still haven't heard back. I would not recommend anyone stay here until they get this place up to some sort of standard. When visiting a place like Vail, I'd expect more and didn't expect all these things for the price that was paid. It was a disappointing stay to say the least.