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Castillo de Amber: 4 Apartments, Ocean Views, Big Pool, BBQ, Central Location!

Photo gallery for Castillo de Amber: 4 Apartments, Ocean Views, Big Pool, BBQ, Central Location!

A balcony with wooden chairs, a dining area with a table and chairs, and a view of the ocean and greenery.
A kitchen with a bar area, wooden staircase, and decorative chairs.
A bedroom with a large bed, a wooden headboard, a view of the outdoors through a window, and a wooden wardrobe.
A poolside area with a round table and chairs, surrounded by lush greenery and a decorative fence.
A dining area with a view of the sea, a ceiling fan, and a bowl of fruit on the table.

Reviews

9.4 out of 10
Exceptional

Highlights

  • Dive into relaxation
    Unwind in the top-rated pool, your perfect spot for relaxation.
  • Beach equipment
    A rare find — beach equipment ready to go for your days by the sea.
6 bedrooms7 bathroomsSleeps 16

Popular amenities

  • Private pool
  • Garage parking available
  • Pet-friendly
  • Kitchen
  • Washing machine
  • Air-conditioning

Explore the area

View in a map
Manuel Antonio, Puntarenas
  • Place, Zip Coaster
    ‪13 min walk‬
  • Place, Playa Espadilla
    ‪4 min drive‬
  • Place, Biesanz Beach
    ‪9 min drive‬
  • Airport, Quepos (XQP)
    ‪21 min drive‬

Rooms & beds

6 bedrooms (sleeps 16)

El Capuchin - guest bedroom

2 Single Beds

El Capuchin - master bedroom

1 Double Futon and 1 King Bed

El Congo guest bedroom

1 Double Bed and 1 Single Bed

El Congo - master bedroom

1 Double Futon and 1 King Bed

El Perezoso

1 Queen Bed

El Titi - master bedroom

1 King Bed and 1 Double Futon

7 bathrooms

El Capuchin guest bath

Toilet · Shower only

El Capuchin master bath

Toilet · Shower only

El Congo guest bath

Toilet · Shower only

El Congo master bath

Bathtub or shower · Bathtub · Toilet

El Perezoso bathroom

Toilet · Shower only

El Titi bathroom

Toilet · Shower only

Pool area bath

Toilet · Shower only

Spaces

Deck or patio
Porch or lanai
Kitchen
Kitchenette
Balcony
Garden
Dining area

About this property

Castillo de Amber: 4 Apartments, Ocean Views, Big Pool, BBQ, Central Location!

The 'Castillo de Amber' is derived after the natural beauty of its namesake, translating to 'The Amber Castle' in English. This unique, 4-level, 6-bedroom rental villa is located in the central Manuel Antonio, along Pacific Canyon Drive--which is known for its gorgeous rental villas, easy access to restaurants and bars, and postcard views of the ocean and national park. Each floor has its own kitchen, living area and ocean-view balcony. The pool is huge, and has its own kitchen, barbecue and bar area (complete with stereo!). The surrounding rainforest is alive with wildlife, and its common to see all three kinds of monkeys, sloths, iguanas, toucans and other animals.

The Castillo de Amber consists of 4 levels:

1. upper/garage level:

El Congo (2 Bed / 2 bath)
- ocean-view master bedroom with ensuite bath (incl tub) and balcony
- ocean-view guest bedroom with shared bath
- great kitchen bar & dining area
- loft lounge with a queen sofa-bed

2. middle level:

El Capuchin (2 Bed / 2 bath)
- ocean-view master bedroom with ensuite bath and balcony
- guest bedroom with shared bath
- great Romanesque open-air living and dining area

El Perezoso (1 Bed / 1 bath)
- ocean-view studio with ensuite bath, double bed and balcony.
- kitchenette with small fridge, coffee maker, toaster and blender

3. lower level

El Titi (1 Bed / 1 bath)
- ocean-view master bedroom with ensuite bath and balcony
- private bath with shower
- comfy living area with queen sofabed

4. Pool Level:
- huge, ocean-view pool with fountain and loungers
- outdoor covered kitchen area with sink, barbecue grill, and ocean-view bar
- suggestion: hire a chef and server to bring tapas and drinks down to the pool!

Castillo de Amber comes with concierge service, daily maid service (MTWTFS), and night time security. Within walking distance are numerous well-known and delectable restaurants, such as Agua Azul, Cafe Milagro, Emiliio's, el Avion, Lush and more. Public transportation to the main public beach (Playa Espadilla) runs nearby every 30 minutes, and the trip is just 5 minutes.

For families, groups of friends, weddings and other holiday-goers, the Castillo de Amber is an ideal, central villa with 4 independent, lockable areas--all with ocean views and kitchens.

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House Rules

Check in after 3:00 PM
Check out before 10:00 AM
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Children

Children allowed: ages 0–17
Steep stairs & pool.
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Events

Events allowed
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Pets

Pets allowed
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Smoking

Smoking allowed: in designated areas
Smoking is allowed on the outdoor terraces.

Important information

You need to know

Property # 616377vb
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Parties and events are allowed on site
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a first aid kit and a deadlock
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

About the area

Quepos

Located near the beach, this holiday home is in Manuel Antonio, a neighbourhood in Quepos. The area's natural beauty can be seen at Manuel Antonio Nature Park & Wildlife Refuge and Manuel Antonio Beach. Discover the area's water adventures with jet skiing and kayaking nearby, or enjoy the great outdoors with cave exploring and ecotours.
View more Holiday homes in QueposOpens in a new window
Map
Manuel Antonio, Puntarenas

What's nearby

  • Zip Coaster - 13 min walk - 1.1 km
  • Playa Espadilla - 4 min drive - 1.4 km
  • Mountain Top Park - 7 min drive - 2.5 km
  • Playitas Beach - 8 min drive - 1.8 km
  • Biesanz Beach - 9 min drive - 2.5 km

Getting around

  • Quepos (XQP) - 16 min drive

Restaurants

  • ‪Restaurante Cerdo Feliz - ‬20 min walk
  • ‪El Patio de Café Milagro - ‬5 min walk
  • ‪Falafel Bar - ‬8 min walk
  • ‪Drunken Monkey - ‬14 min walk
  • ‪Emilio's Cafe - ‬6 min walk

Frequently asked questions

Does Castillo de Amber: 4 Apartments, Ocean Views, Big Pool, BBQ, Central Location! have a pool?

Yes, this property has a pool.

How much does it cost to stay at Castillo de Amber: 4 Apartments, Ocean Views, Big Pool, BBQ, Central Location!?

As of 8 Oct, 2026, prices found for a 1-night stay for 2 adults at Castillo de Amber: 4 Apartments, Ocean Views, Big Pool, BBQ, Central Location! on 7 Sept, 2027 start from S$3,387, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Castillo de Amber: 4 Apartments, Ocean Views, Big Pool, BBQ, Central Location! pet-friendly?

Yes, pets are allowed at this property.

How much is parking at Castillo de Amber: 4 Apartments, Ocean Views, Big Pool, BBQ, Central Location!?

On-site parking is available at the property.

What time is check-in at Castillo de Amber: 4 Apartments, Ocean Views, Big Pool, BBQ, Central Location!?

Check-in begins at 3:00 PM.

What time is check-out at Castillo de Amber: 4 Apartments, Ocean Views, Big Pool, BBQ, Central Location!?

Checkout is at 10:00 AM.

Where is Castillo de Amber: 4 Apartments, Ocean Views, Big Pool, BBQ, Central Location! located?

Located in Manuel Antonio, this holiday home is within 1 mile (2 km) of Zip Coaster, Pará Beach and Mountain Top Park. Playa Espadilla and Brisas Wellness Center are also within 1 mile (2 km).

Reviews

9.4

Exceptional

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 20 out of 25 reviews
Rating 8 - Good. 3 out of 25 reviews
Rating 6 - Okay. 1 out of 25 reviews
Rating 4 - Poor. 0 out of 25 reviews
Rating 2 - Terrible. 1 out of 25 reviews

8.6/10

Cleanliness

9.0/10

Check-in

9.2/10

Communication

9.0/10

Location

8.8/10

Listing accuracy

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy
We the most amazing trip to Manuel Antonio. Vanessa was awesome and helped us navigate everything smoothly and effortlessly. We will be back!
Stayed 7 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy
We had a family get together with 4 different families, 16 people in all. It was wonderful for each family to have their own spartment( space) as well as common gathering places Chef Michael was hired for 3 dinners, and the food was excellent. Vanessa, the concierge did a fantastic job arranging tours and drivers to and from the airport. The view of the ocean from the pool level was fantastic. The place was very clean. The air, Wifi and electricity all worked except some wifi connectivity problems in El Titi inside. Outside on deck wifi worked. Overall a wonderful week long stay for my family!
Stayed 7 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

Fantabulous!!!!!

We rented the entire place, and we don’t regret it. We had 10 people, fit perfectly…. The wild life was outstanding! Monkeys, toucans, macaws and a sloth all up front on the property. Carli and Jazz were very attentive for all our needs… Carli was so helpful with planning our excursions which were also outstanding.. even assisted in getting a birthday cake delivered which was delicious…. I will be returning ❤️
Stayed 6 nights in Apr 2023
Verified review

8/10 Good

Liked: Cleanliness, check-in, communication, location, listing accuracy
The house was nice, the view was amazing, and all the houses around us were very nice—loved that our group had its own privacy. Easy to park and ample parking spaces. The bedrooms were all nice and cool, but the upper-level Congo was HOT in the kitchen, loft, and common area! It took 3 days to cool off. It would be nice if you could open the windows for the breeze. The other levels were fine because they had open-air balconies. There were A LOT of stairs to the pool and the levels below to carry luggage . The Monkeys made an appearance one morning, and that was it .
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

Amazing location, incredible hosts

Myself and 8 others stayed here for my 49th birthday week, and it was exactly everything that the listing said it was! Everything about the property was stunning, conveniently located, and Vanessa was such a kind and gracious host. She recommended many great restaurants and excursions for our group to visit and do. At first, we were concerned that it might be not big enough for our group, but there is more than enough space for additional adults to join. Everyone was incredibly comfortable, had their own areas just sprawl out, and it was magical week for everyone who joined. I would absolutely recommend this property and would gladly stay again in the future. Kent and Vanessa were wonderful and really helped to make this vacation memorable.
Stayed 5 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

Incredible spot!

We had such an incredible time at this place. The 3 different floors that act like separate apartments were perfect for our family. There is a 4th smaller apartment that was also great for grandma! The location is ideal, 3 minutes from the beach, and 2 minutes from about a dozen or so restaurants and stores. We had monkeys and lizards almost every day by the pool and even had a sloth on our property. The views of the trees and the ocean were just amazing. The pool was our favorite hangout but also a bit nerve wracking as the edge of the pool has no fence or barrier and it is about a 20 foot drop. So if you have young kids like we did you'll have to watch them carefully. Otherwise for the money the spot is just amazing!
Stayed 9 nights in Mar 2023
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy
This place was great for our group of three families travelling together. We loved that each family had their own space but we were still in the same house. The apartments were beautiful, clean, and comfortable. We loved seeing monkeys, macaws, iguanas, and other wildlife from the pool deck!
Stayed 9 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, check-in, communication, location, listing accuracy

Fabulous Location and Views

The location and views from this property couldn't be better. Restaurants, bars, and stores are a short walk away. The property manager was excellent; the home was clean. We enjoyed the resident iguana and the visiting monkeys. The layout of the home was perfect for my husband and me and our 2 adult children with their significant others. Each couple had a separate floor/apartment. The property does feel a little tired, however. The pool is missing tiles, for example. The appliances are old. The beds and linens are okay, but not great. I assume the property has been used as a rental for some time, but it is at the point that it needs to be refreshed. For the price, you get a lot of space, however, and the property certainly worked for our purposes. We would recommend to others primarily because of the location.
Stayed 6 nights in Mar 2022
Verified review

8/10 Good

Liked: Cleanliness, check-in, communication, location, listing accuracy

Wildlife-filled adventure!

My family and I really enjoyed this property. The house was beautiful, with so many areas for gathering/entertaining. Vanessa, our concierge, was an absolute treasure. She helped us with everything: transportation, tours, covid testing, etc. There were a few downsides to the property. 1. The guest bedroom in El Congo smelled terrible our entire stay. There was clearly an issue with the plumbing. The maintenance man tried to fix the problem twice, but it was never resolved. 2. Laundry was not free. The listing shows washer/dryer as an amenity, but you are not allowed to actually use it. The maid has to do any laundry for a fee. Other than that, we loved our time at Castillo de Amber. The pool was lovely and seemed like a thoroughfare for wildlife. Squirrel and Capuchin monkeys were regular visitors. We also saw iguanas and scarlet macaws from our balconies every day.
Stayed 4 nights in Feb 2022
Verified review

10/10 Excellent

Beautiful home

We had a party of 12 (3 families) and the house was great. Vanessa the concierge was priceless.....not only was she able to find and book any excursion that we wanted - she was also the person who addressed very quickly any minor issues that we had. There ARE a lot of steps....which I considered great exercise - but if steps are an issue this property may not be for you. We have been to Manuel Antonio 3 times and hope to be back again someday!
Stayed 6 nights in Apr 2019
Verified review

10/10 Excellent

Great place

We had a lovely time. The housekeeper was excellent also. If you can get chef Desiree for an evening, I'd Highly recommend. Without a doubt our best meal of the trip. We were only there 5 days because we were traveling in other parts of the country as well, but had we been there a couple more days, we would have booked her again if she was available. Not only is her food great but she has the best personality. They will book trips for you also if you're interested. We had our own itinerary so we didn't need the service, but it's there if you need it. my only comment that's not as five star would be that the steps from the second floor down to the pool are very steep so if you have limited mobility, it might not be the place for you. We had 10 people and one of them had a hurt foot so it was hard for her to go up and down the stairs . The bedrooms cool down very nicely. However there is only one kitchen that is air-conditioned and that's in the Tiki room . The main meeting area is not air-conditioned on the first floor so it was a bit warm during the afternoons, but we stayed by the pool most of the time anyway
Stayed 4 nights in Nov 2018
Verified review

10/10 Excellent

Stunning Property, View and Location

We stayed at Castillo de Amber for a bachelorette party and it was absolutely perfect. There were 11 of us and plenty of space. Views were so fantastic that they almost didnt look real. Walking distance to a bunch of restaurants and bars. Could also walk to the beach if you're up for a bit of a hike. Plenty of busses and cabs too. Would highly recommend.
Stayed 4 nights in Sep 2018
Archival

10/10 Excellent

Beautiful view - Howler monkeys each morning for an alarm clock!

Our group of 10 people loved our stay at Castillo de Amber. It's location is a short walk to some of our favorite MA restaurants (Cafe Milagro and Barba Roja) and a short taxi ride from the others (El Avion, La Cantina). The house itself is very well situated, providing enough space for everyone. 2 out of 6 rooms have two twin beds pushed together, so if you have more than 4 couples staying at the house you'll end up pulling straws for who gets stuck with the twins. This wasn't a big deal for our group but it could be for others. The only issue we had was the air conditioning in the one room not working when we arrived, but Vanessa did a great job getting someone to come to the house on Sunday to perform the repair, and since we had an extra room the couple slept in there. The main reason to stay at Castillo de Amber is the view, which is what I most look forward to whenever traveling to MA. Each day we were woken up by howler monkeys in tree around 200 feet from the pool and it was amazing. Everyone would wake up shortly after 5 to meet in the main kitchen, drink coffee, and watch the wildlife. There were several days where the squirrel and capuchin monkeys where running around the pool over our feet as we decided what to do for the day. If you enjoy seeing the wild life in Costa Rica this place will bring it front and center for you each day. Toucans, several types of iguanas, hummingbirds, monkeys, a sloth in the next door neighbor's tree, geckos, and even raccoons where seen throughout our stay. Either raccoons or monkeys got into one of our coolers we accidentally left out at the outside kitchen, leaving a mess that we all ended up laughing about. The only time we saw more wildlife was when we where on the beach at the national park. We loved the view from the main kitchen/dining area. The windows here actually open up, which allowed us to really experience an amazing thunderstorm we had one of the nights. There is a house immediately to the right of Castillo de Amber that you do not really see in any of the pictures, but it didn't matter. The entire group (5 of which had never been to Costa Rica before) had an amazing time during our stay, and the house was a major reason for that. Thank you Vanessa for everything you did, looking forward to the next time we are able to travel to CR.
Stayed 7 nights in Nov 2017
Archival

6/10 Okay

Castillo De Amber, Quepos, Costa Rica

The house was nice and having a chef for a couple of the days was excellent. The heavy dependence on cash was a logistical challenge and the tour of the rain forest was at the same time interesting and disappointing. Overall, my experiences at VRBO properties in Belize and St. George Island were superior. It is unlikely I will return to Costa Rica.
Stayed 5 nights in Mar 2017
Archival

10/10 Excellent

Great Place near Manuel Antonio

My family enjoyed our week in Manuel Antonio and Castillo de Amber was a perfect place to stay. The location was convenient. We drove to the park and other sites, but we could easily walk to get groceries, coffee, or dinner. We used the upper level. It was very comfortable and the kitchen was well stocked. Vanessa was super helpful and went out of her way to make out stay wonderful. The view is great and nearly everyday we would see interesting wildlife right out the window.
Archival

10/10 Excellent

Great stay at Castillo de Amber!

We visited Manuel Antonio for a guys' fishing trip with 9 people. Castillo de Amber proved to be the perfect accommodations for us and I'd highly recommend it. The house was great. Views from every floor. The rooms were tidy and clean when we arrived. We loved having maid service every day. The website descriptions were very accurate, and as you can tell from the descriptions, there are 4 different units that are all joined together very well. For our group (9 single guys) it worked great, because everyone had their own living area, but the main floor dining room worked fine as a common area for breakfast and dinner. The swimming pool was great, and we made good use of it every day after fishing. It was very clean, despite the lush foliage that overhangs the patio. The property includes 4 levels with a lot of stairs, so it certainly could be a challenge for groups with elderly or disabled guests. However, the street level unit is the largest and includes the biggest kitchen, so a disabled or elderly guest could stay on that level. One of the highlights of Castillo de Amber was Vanessa, the concierge. It was such a luxury to have a personal concierge, and Vanessa was very prompt, professional and personable. She did grocery shopping, made restaurant recommendations, arranged for a taxi van, and helped us with a small issue with had with the A/C in one of the rooms. She also arranged for a private chef, which was amazing...the chef prepared breakfast each morning, and a steak dinner one night. The location for Castillo de Amber is great. It is located a short (3 min) walk to the main road in Manuel Antonio, and we walked to dinner every night. There is also a sports bar / casino that the guys enjoyed. The casino isn't much, but we played a few hands of low stakes blackjack. From Castillo de Amber, we took a 5-10 minute taxi ride to the marina, and when we went to the beach we actually took the local bus which great. I highly recommend this house, and especially Vanessa and ManuelAntonioRentalProperties.com!
Archival

10/10 Excellent

Just stunning

We loved Castillo de Amber, it was like home. We spent 14 days with friends in a Juate Suite and had a wonderful time. Rooms were extremely clean ( 2 bedrooms , living room and kitchen)with air conditioner, with a huge veranda. We loved all the rooms and a great views from this property. Every morning having breakfast you can see this incredible views of the ocean and Manual Antonio park . Nature is everywhere here. From the beautiful tropical birds to monkeys. During our time there were several sunning themselves around the pool. Good location , walking distance to restaurants and stores. Castillo de Amber is a great place to stay and the experience was very positive. Come and enjoy!
Archival

10/10 Excellent

Great Place for Families

I had the pleasure of staying at Castillo de Amber this September, and thoroughly enjoyed it. The different apartments worked well for my family--the 'kids' (23 & 26) stayed in their own apartment, and my sister stayed in the 1-bedroom. I also really enjoyed being centrally located--the kids would walk to the bus stop, or bars, and we could walk to the restaurants. Definitely recommended! Tom
Archival

10/10 Excellent

A dream!

I had the pleasure of staying at Castillo de Amber this year when my family and I traveled to Manuel Antonio for a week. Loved it! My parents stayed in Amber Chambers--the upper level--while we stayed in Jurate Suite, and my brother and his fiancee stayed in Kastytis Court, the 1-bedroom place. The property had everything we wanted--a big pool, ocean views, and a central location which made it easy for people to get around. We really liked the pool area, which is complete with a kitchen and a grill. Highly recommended!
Archival

10/10 Excellent

Perfect fit.

Castillo de Amber is one of those places that works perfectly for certain groups--namely, those that want separate, lockable, independent spaces for different parts of the family. Each apartment has a kitchen, which is nice because it allowed us the freedom to either cook and dine together, or separately, as happened on a couple of occasions. Mostly, we got together in the pool area, where there is a fridge, sink and barbecue grill (and a stereo, I might add). It was an easy walk to our favorite restaurants--Agua Azul, Byblos, Cafe Milagro, etc. You can get a bus to the beach for under $1, and it takes just 5 minutes. I would recommend this place for groups of friends of large families who want to be central, and have independent spaces.
Archival

10/10 Excellent

Wondreful place!!!

We spent a couple of nights in Castillo de Amber. The staff is very friendly and helpful. Thank you Eva and Zibby for all your help. The whole place is new and sparkling clean. What a view!!! From every bedroom there is a beautiful ocean view. Castillo de Amber is located close to the beach and Manuel Antonio National Park. It's an excellent place to rest and also close to the heart of Manuel Antonio. I would recommend this place to everyone. Rafal & Elizabeth
Archival

10/10 Excellent

Wonderful place for vacation

I wanted to thank you for a wonderful, family vacation. Your home was amazing, from the spectacular ocean view to the first class service we received from the friendly and helpful property managers, to the creative housekeeper with her towel sculptures, and flower arrangements. Our children had the time of their lives, spending hours in the swimming pool! Most mornings we were greeted by the curious monkeys in the bamboo tree. It was absolutely fantastic watching them jump from tree to tree. A great place to stay! I highly recommend this house for families, or couples alike. It was centrally located and a quick drive to the beach. We enjoyed the fully equipped kitchen, as well as being able to walk to nearby restaurants. We can’t wait to return.
Archival

10/10 Excellent

Cstillo de Amber .....Exceptional place !!!

Cstillo de Amber .....Exceptional place !!! The owners extremely welcoming and helpful. The facilities are very nice the room super comfortable with just priceless view !I guess the best view in the Manuel Antonio ocean, islands and jungle. Very quiet and relaxing atmosphere. 100% recommended ! Certainly i will be back there! :)
Response from VrboOwner on 24 Aug, 2023
Thank you Anna. We are so pleased that you enjoyed your stay in our home. We look forward to your return, as so do our daily monkey visitors. It was our pleasure to meet you and assist you with the booking of your adventure tours. Tropical regards, Heather & Ben
Verified review

10/10 Excellent

Stayed 4 nights in Oct 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, check-in, communication, location, listing accuracy

If I could give zero stars I would

Stayed 4 nights in Jan 2025
Response from VrboOwner on 20 Mar, 2025
Ok--this review requires some explanation! The guests arrived late at night and checked themselves in. The next morning they contacted us with a couple of minor issues, as well as 2 AC units that weren't working correctly. We immediately sent our maintenance guy and an AC tech, unclogged the drain, confirmed one AC was working correctly and fixed the other AC. Regardless, the guests returned and claimed we hadn't fixed the AC and escalated the situation. They said they were overweight, older folk who were used to having the AC 'freezing' and the AC wouldn't get cold enough for them, even though no other guests have complained about it. The owner offered a significant rebate for these small issues--but then they became belligerent and began using very inappropriate language, including threats. Nothing we could do would de-escalate the situation. Then they simply left and then attempted (unsuccessfully) to get a full refund via VRBO. So this 1-star review is their petty little revenge. This is Costa Rica--sometimes issues happen, and we always address them quickly, and ensure our guests are happy. I think these guests simply weren't ready to leave Oklahoma...

About the host

Hosted by Kent Thompson - Manuel Antonio Rental Properties

Host profile image
Manuel Antonio Rental Properties specializes in luxury vacation rental homes, villas and condos in beautiful Manuel Antonio, Costa Rica. All of our properties have ocean views, a pool, and concierge services.

Why they chose this property

Incredible ocean views and within walking distance to tons of restaurants, bars, shops, a bank, butterfly gardens, and public transportation to the beach! The monkeys love to visit--but please don't feed them!

What makes this property unique

With 4 independent apartments, Castillo de Amber allows larger groups composed of different families or couples to have their own spaces, complete with views and kitchen!

Languages:

English, Spanish

Premier Host

They consistently provide great experiences for their guests
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