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2/10 Terrible
Brian S.
6 May, 2025
KEY WORDS: BATS!!!!!!! SCAM!!!!!! NO WATER!!!!!!
Rating Details:
The property manager was very unhelpful.
The vacation rental was somewhat dirty.
I was somewhat unhappy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
KEY WORDS: BATS!!!!!!! SCAM!!!!!! NO WATER!!!!!! Let me just say that looking at my Oura Ring on the day that we checked in, i had 14.5 hours of stress. I relate that entirely on the treatment that my family and i had to go through. We were arriving in Gatlinburg on Wednesday, April 16th. The 5 of us, we were traveling from Chicago, so we had to wake up at 4am to get to the airport to fly into Knoxville and then drive to Gatlinburg. We had booked Alta Vista to stay Wednesday Night - Monday Morning. Mind you this weekend is also Easter weekend i would argue a very busy weekend for families to be traveling to and from Gatlinburg. We arrived at Alta Vista at the check in time at 3. We unpacked the $500 worth of groceries, 5 suitcases, even down to putting my charger into the plug by the nightstand. One of us went to flush and the water wasn't going down and there was no water pressure. Let's check the sink if the water is running? No water from there either. We had reached out to Elk Springs, and they said that the maintenance man would be there within the hour. We were totally fine, thinking it was just a switch that needed to be switched on, in fact we were actually in the hot tub when the Maintenance Man arrived because we thought it was going to be an easy fix. Oh boy were we wrong. The maintenance man let us know that the houses were on their own individual wells and the pump that connected the house to the well was broken, thus they would have to dig down 750 feet to replace and there was no way that was happening within the night, let alone the next few weeks. He said that we would have to reach out to Elk Springs to find a new place to go. Here is where it gets good. We reach out and they said that there is nothing available to the same caliber of the house that we rented (pool, luxury amenities, hot tub) Also mind you that this house was not even a year old. They said that we could go to one and check out on Friday and then go to another house and check out o