Verified
6/10 Okay
Anne S.
28 Sept, 2018
Nice position but very poor value for money
Second visit to captains penthouse and unlikely to stay again. We fed back comments last year and none appear to have been acted on. The apartment is nice and is in a lovely position but it is not luxury as stated and priced.
On arrival, one of the keys was broken. Had the cleaners not been at the property we would have been unable to gain access and as we later discovered the property manager and owner were away, they would not have been available to sort this out. The cleaners were really helpful and gave us their keys.
Lots of niggly issues:- chipped paintwork, loose door handles, dripping shower, badly draining bath. There was a bad stain/mould in the bathroom from a previous or possibly current leak.
As well as this the kitchen has exactly 6 of each item (sometimes fewer) and no serving dishes etc, so making and serving a meal for 6 is tricky . Most of the cups are chipped which is not only not luxury it is unhygienic.
Poor quality bedding is very tired and stained, pillows uncomfortable and towels were old and rough.
All of this can be seen as our opinion but we have stayed in “ luxury” places previously and the quality of everything was much better in them.
We had no internet all week!!! This was very difficult for all of us and a couple of our party in particular who needed to work. We specifically booked a place that had WiFi.
Having eventually gone through Sykes cottages the Property manager arranged a time to sort that and some other things out. We had to wait in and he arrived almost 3 hours late. He went away to get some new locks and we never saw him again. Furthermore the WiFi remained broken.
Many of the points I’ve made here are also raised in the visitor and housekeepers books and go back many months. This suggests to us that either it is not being read at all or the customer feedback and concerns are being ignored......not great either way.
We also tried to contact someone at the beginning of our stay to get the internet and locks etc sorted quickly, both the owner and property manager were unavailable!!
In our opinion the owners need to upgrade this apartment, sort out the bits that are tired and broken, include much better quality equipment throughout and very definitely sort out the internet issues OR reduce the weekly rate .
Anne S.
Stayed 7 nights in Sep 2018
