Luxury villa,heating pool superior facilities ideal for families, free transfer

Thank you very much Routh. We are looking forward to see you again

Thank you Lesley! Hope we met your expectations and see you soon!

Thank you for your comments. The villa has a 500 liter solar hot water system which currently exceeds 85 degrees. It can cover at least 15 people per day. When you informed us we immediately activated the heating with electricity. The next day you reported the same problem and after a few minutes canceled the message saying it was a mistake and there was hot water. Then you never informed us about hot water problem. If you had informed us, we would obviously have provided an immediate solution with electricity. Thanks The owner

Thank you for your comments. However, we would like to clarify a few points in order to provide a complete picture. At the time of your booking, you were aware that the hot tub/jacuzzi is connected to the swimming pool, therefore heating the jacuzzi also requires heating the pool, with the additional cost clearly stated in the listing. Initially, you requested to heat only the jacuzzi, which was technically not possible, as we explained. Two days later, you requested the pool heating, accepting the additional charge, and asked for it to be done immediately rather than the following morning. We arranged this accordingly. The water temperature reached 28°C, and at no point were we informed that you wished for a higher temperature. Additionally, the dryer is located next to the playroom, it was shown to you upon arrival, and it was used during your stay. Finally, we would like to mention that upon departure, the pool heating cost had not been settled, and we did not receive the information previously requested for issuing the tax documents/invoice. George