My 67 year old mother (who is not in the greatest of health) rented this property for 2 months and instead of going into a long drawn out story, I will list all the issues that occurred during her stay:
1. Of the 5 TVs advertised to be in the rental, 2 did not work... and unfortunately they were the one in my mothers room and the patio (the 2 TVs she would have watched the most).
2. The refrigerator in the rental was too big for the spot it was in which resulted in being unable to open the door more than 6 inches... it was RIDICULOUS.... and then (because it was too big and there was no air flow to the compressor) it broke down resulting in my mother loosing all the food she had in it. THEN she was asked to stay home all day to wait for the new refrigerator to be delivered (IT WAS HER BIRTHDAY); which of course did not show up before she left for dinner so a neighbor who apparently had a key had to let them in to deliver it. Then the old/broken refrigerator was just left out on the patio/lanai for days, because the owner wanted to see if they could get it repaired and use it in another rental.
3. In week 2 her guests who were visiting realized that there was no hot water... the water heater was broken and needed to be repaired.
4. BIGGEST PROBLEM HANDS DOWN!
The septic tank back up into the house TWICE!!!! The first time was due too the septic tank was full... I would assume that if you knew that someone was going to be in your rental property for 2 months, wouldn’t you make sure that the septic tank was not at risk of being too full. The second time it backed up into the house was due to a pipe that was most likely broken when the pumped the tank... most disturbingly when it backed up the 2nd time my pregnant niece and her 5 year old son were in the shower... before they knew it they were in 2 inches of human waste... absolutely disgusting but also SUPER INCONVENIENT.... during these 2 incidences they were unable to run the the water, which meant no washing hands, no showering... NO USING THE BATHROOMS for most of both days.
After all of this NOTHING was offered to my mother as compensation.... and only after I reached out to the rental company did they jokingly offered her a free week if she rented again next year (as if she has any interest in staying on any of their properties ever again).
My mother spends 2 months a year in a rental in Florida and this was HANDS DOWN the absolute worst experience ever!