2/10 Terrible
Elaine S.
2 June 2024
Liked: Communication, location
Disliked: Cleanliness, check-in, listing accuracy
OMG, Steer clear of this place & VRBO
This property is absolutely not what it’s advertised to be. 7 of us arrived late in the evening for what was to be several days on the North Shore, on our 1st vacation to Hawaii. We arrived to a VRBO property that was just disgusting! Beside the moldy shower, bathtub & kitchen ceiling there was paint peeling off the walls, trim and doors all over the property. The master bedroom floor was delaminated, coming apart and the finish scratched off all over the place. The bedroom & bathroom fixtures were all rusty, one high hat hanging out of the ceiling & the laundry closet was plain disgusting. The window next to the spiral staircase leaked so bad it puddled water on the sill as well as the floor. The spiral staircase itself is unique, however, forget trying to carry a suitcase up it (doesn’t fit). We reached out to VRBO, who were absolutely of no help at all (their response, “it’s a housekeeping issue). Some of it, perhaps, but overall the property is not adequately maintained & has deteriorated into a substandard mess. The property Host was apologetic when I sent her the pictures & apologized profusely. The property owner could care less, which is clearly evident by its deteriorated condition. I would chart a course, in a far different direction than this property & not consider VRBO either as they do not have your back when you’re confronted with a situation such as this. We left, in less than 12 hours, that next morning and found a much more suitable property using Airb&b.
Elaine S.
Stayed 3 nights in May 2024
