Luxury House & Family Retreat Sleeps 12 with Private Hot Tub

Thank you for your review Tony I am pleased that the property and location lived up to your expectations Best wishes Andrew

Thank you for this review Mike and we are pleased that you all enjoyed Stonewell House and the hot tub of course. Looking forward to seeing you again in July for the Tour De France... will be amazing! Beat wishes, Andrew & Faye Ackroyd

Thank you for your kind review Faye I hope that you can stay with us again in safer times but I am pleased that you liked the house so much too

Thank you for this nice review Nicholas you are welcome back anytime

Thank you for your nice review Rebecca i am so pleased you enjoyed your stay and our recent refurbishment December 2021

I am not in the least surprised at this review as it is clear that you are still annoyed about the fact that you didn’t get your own way with the saxophonist you had booked before checking with me and also the chef who you couldn't provide his own insurance in case of fire or accidental damage to our kitchen! Like most self-catered holiday lets it is a rule that any outside suppliers carry their own insurance and the chef company we provided were fully insured as we have used them before many times so it is my opinion that you were intent on giving my property a bad review even before you stayed there because you were clearly riled about this and I noticed your hostility towards me when I came to check the water for the hot tub on the first morning of your stay It is also a surprise to me after you met me twice while you were staying there and never once complained about anything apart from you couldn’t fathom out how to work the grill so I assisted with this and your friend told me that you had managed to do it – so not such a big deal really. The signs you are referring to ( 2 signs in total ) are simple guidance notes to assist all of our guests when they stay with us about recycling your rubbish, and to use the water sparingly so it doesn’t run out for the larger groups who stay with us, there is no mention of any fines as such so not sure where you have got this incorrect information from? The hot tub did not have a scum line around it this simply is not true, as you know I was there every morning to check the water and clean the hot tub generally, the house was fit for purpose and this review as I am sure most of our future guests can see past it as you simply did not want to follow the house rules which were clearly published on VRBO who you booked with. For anyone who is any doubt about this beautiful property please see the latest more recent reviews from our guests who have stayed since this group stayed with us for an more up to date and accurate review

Thanks for this review but i feel some of the points you have raised here are very misleading and inaccurate and i would like to respond as follows :- we do not advertise that the house has air conditioning as indeed it doesn't so i cant understand why you have brought this up in your review, the weather was very hot everywhere in the UK the week you stayed so nothing we can do about that , most holiday properties and indeed homes in the UK have no need for air conditioning as it isn't often we get a heatwave There are no broken chairs to my knowledge and you didn't bring this to my attention at all while you were staying there or any issues with the bed, we have had no complaints from anyone else about this before and after your stay. There also is ample cooking equipment too much for a normal house in fact and we often get comments that the house is overstocked with too many items and again, we haven't ever received a complaint about this aspect of the property. The main bone of contention though with this review is where you say the house is looked on from all angles, this is simply not true, the house stands proudly in its own large grounds and private garden , yes there are neighbours but they dont look on to the property or the garden at all as the property is surrounded by trees and hedges giving 100 % privacy as you well know and enjoyed while you were staying there, the fact you had loud music on outside when other people were wanting to enjoy the sun too was the real issue i think here, it was no big deal at the time i only asked you to lower it slightly just out of respect for others but it seems this has prompted your negative review i feel you also booked through an agency so you did pay commission fees on top but for the time of the year and your large group size i feel you still got value for money any of the issues you have now raise here could've been dealt with ( apart from the air con) while you were at the property and you saw me e everyday attending to the hot tub but you never mentioned anything whatsoever to me.

The on;y reason you have posted this review is because there was a misunderstanding over the £5 extra that was charged for the hot tub towels you used . All of the things you have listed here were not true and were not reported to me during your stay, in fact you were full of praise for the house and were very happy with everything as you well know. you are very lucky that i didn't deduct anything from your bond owing to the mess you left the house in , food and rubbish left all over the floor even on the middle floor hallway , the cleaners were disgusted at the way you left the house and i would certainly not welcome you back at any point in the future. i let you stay until 4 pm the day of check out so you virtually had a full day there for free and i did this as a kind gesture yet you post this inaccurate and misleading review over a £5 charge which may have been a genuine mistake - how sad i hope potential future guests can see past this review as we do make sure the house is completely clean and covid safe, we go to great lengths to ensure the house is sanitised as we have qualified for the good to go certification which we had to undergo rigorous checks by visit England the bed he is alleging that creaks is simply a myth, it is a king-size solid wooden bed which is very sturdy and there isn't a bedroom underneath it anyway on the floor below it is the main lounge so again this person is just trying to paint a bad image of the house for his own reasons and he didn't mention anything to me yet he saw me everyday when i went to attend to the hot tub every morning

We are always sorry when we have to cancel a booking, but it must made clear that the party leader who booked this property did not disclose the fact that it was to be a mixed young group when she booked with us. She opted to keep this from us until the very last minute when we quizzed her as to why she hadn't filled in the details on the booking form asking for ages and how many males and females were to be in attendance. As it turned out once we pressed her for this information it was to be a very young mixed group of boys and girls which we simply do not allow owing to issues we have had previously- yet she said at the time of booking that it was to be a hen party which wasn't the case at all so i am afraid this person only has herself to blame for not being totally upfront with us at the time of booking. We have had many parties where mature ladies and men are in attendance and we never would restrict this kind of booking regardless of sexuality. This person was refunded immediately we informed her that the booking couldn't proceed -within a few minutes in fact by bank transfer and left our bank account straightaway

Thank you for taking time out to write your review Claire. I am so pleased that you all enjoyed Stonewell House and the location too of course. You are more than welcome to return any time in the future. Best wishes Andrew

Thank you for this nice review Dianne. I am so pleased that you enjoyed the New Year week at Stonewell House, the balcony is a favourite for the views and especially at midnight on New Years Eve! Hope to see you again sometime. Andrew & Faye.

Thank you for taking time out to write this review Sandra. I am so pleased that you have booked Stonewell House again for next year, you are more than welcome with what will be your 3rd visit to us after staying in our other property "Oaklands" last year! All the best Andrew & Faye

Thank you for your review, I am pleased that you all enjoyed your stay with us at Stonewell House and that it served its purpose well for your girls weekend away, the hot tub seems to be popular with everyone . I hope to see you all again in the future. best wishes. Andrew & Faye

Thank you for such a nice review Jamie, really glad that you and you family and friends enjoyed your stay in Stonewell House, we hope to see you again in the future. Best Wishes; Andrew & Faye

Thank you for your review Matt, I am very pleased that you all enjoyed your weekend in Stonewell House and hopefully will see you again in the future.

Yes very unfortunate that the hot tub broke while you were staying there, as you were aware i was away on holiday with my family at the time in Spain so it took longer than usual to get hold of the parts that needed replacing although, I did send my electrician out to it the day after I had been notified about it on the Monday. Then ordered the part while i was away and managed to get it fitted on the day the guests left the property which was the Friday, so it took 4 days in total to get it up and running again. Hope this didn't spoil your stay too much and i can only apologise for an unforeseen event.