Beautifully Renovated Chalet, Close to Lifts and Summer Park. Ski home

Thanks for your review, really glad you had a good time. Steve

We have never had this problem with a deposit return before in five years of rentals and I'm sorry this happened. John's instructions to return the deposit were followed to the letter, the deposit was sent to his correspondent bank with instructions to forward on to John's account in HK. John told me he did not receive the money so I initiated a trace and a complaint with my bank to find this money. After several weeks of pushing we confirmed with two forms of documentation that John's bank have the money. We have provided a trace id and a formal letter from the bank showing John the money is with his correspondent bank and legally they must send on the money or return it. If John would contact his bank with this information to ask why it is not in his account and provide documentation why they will not apply the money to his account we could reopen the complaint with our bank but as the money has reached his bank, my bank tell me there is no more we can do. It is a really disappointing this has happened as the stay in the chalet over New Year was very enjoyable. I'd just like to update that John's bank returned the money to me two months after it was sent through. This is not normal practise. John gave me correct direct account instructions and the money was sent and received within three days.