New and Gorgeous Townhome, Vista Cay - 4008

Thank you for your feedback. We hope to welcome you back again.

Thank you for your feedback. I’m glad you enjoyed the property, found the location convenient for Epic Universe, and had a positive check-in experience. I’m sorry for the issues with the TVs, washer and dryer, and especially the uncomfortable, noisy mattress. We’ll have these items reviewed by our maintenance team. We also appreciate your feedback about the check-in location and will look for ways to make the process easier for guests.

Thank you for your detailed feedback. We sincerely apologize for the issues you experienced during your 18-night stay and understand how disruptive they must have been. While we appreciate your recognition of our management team’s responsiveness, we agree that the overall experience fell short of expectations. This is not the experience we strive to provide our guests. As Superhosts and a small family-owned business, we take all concerns seriously and will address this with our housekeeping team to reinforce inspection procedures.

Thank you for your feedback! We’re glad you enjoyed the apartment and found the location convenient. We’d be happy to host you again!

Thank you for your glowing review of your stay with us at Vista Cay Resort Direct. We're thrilled to hear you had a fantastic experience. Your kind words mean a lot to us and reaffirm our commitment to providing excellent service. We hope to welcome you back soon!

Hello Pete, thank you truly for your detailed response about your stay. We apologize for the inconvenience during your time in our home. While we strive for perfection, We have addressed the issue, and made sure our maintenance team is taking extra attention to detail. We invite you to come back and visit us again soon.

Hello Thomas, thank you truly for your response about your stay. We apologize for the inconvenience during your time in our home. Our front desk is always a phone call away to restock items and While we strive for perfection, we understand parking is something that can always be more accessible. We invite to come back and visit us again soon. Please let us know you are a returning guest, and we will be happy to provide you with a loyal guest discount! :)

Thank you for sharing your feedback. We’re genuinely sorry that your experience did not meet expectations, and we regret the frustration you felt during your stay. We want to clarify that the issues you encountered were not known prior to your visit and had not been reported by previous guests. In fact, the guest who stayed immediately before you left a 5-star review, and no similar concerns were noted at that time. We would never knowingly place a guest in a home with unresolved issues. That said, once your concerns were brought to our attention, we immediately involved maintenance. We understand that the back-and-forth and time spent waiting was disruptive to your vacation, and for that, we sincerely apologize. Following your stay, we conducted a full review of the home, and all reported issues have since been fully resolved to ensure this does not happen again. We take guest feedback seriously, as it helps us improve. While we’re sorry we didn’t meet your expectations on this visit.

Thank you for reviewing your stay with us at Vista Cay Resort Direct. Our Housekeeping, Maintenance, and Refurbishment departments have taken action. We hope to welcome you back soon with a chance to impress you upon your return. With care, The Vista Cay Resort Direct Team

Thank you for your wonderful feedback. We’re thrilled to hear you felt at home and enjoyed the clean, spacious accommodations and convenient location. We truly appreciate your kind words and look forward to welcoming you back on your next adventure!