2/10 Terrible
Peter M., New York, NY, USA
3 November 2023
Liked: Cleanliness, check-in, location, listing accuracy
Disliked: Communication
Disappointing
Beautiful place on the surface but a little heavy on the notes - "don't use" this or that - which makes it feel overall a little precious and hard to relax.
Our issue arose on day 2 of 9 when the AC stopped working meaning in the last week of August the temp was hitting 90+ at night. We reported this issue and someone came by, checked and said that the refrigerant pipes was frozen solid but did not give us a timeline for fixing the issue. And it wasn't fixed.
So on day 4 my wife and one of my kids decided it was too uncomfortable and left for home leaving myself and one other who left on day 7. I complained to the owners but they said it could not be fixed in time and offered a free stay as recompense. Which was fine by me - things happen.
HOWEVER - when we requested a stay for a specific weekend we were told the place was booked. So we asked for a range of weekends when it would be free and got no response. I then wrote and suggested a part refund should be given as the free stay did not seem to be in the offing and as of today two months on we have yet to receive any response.
Peter M.
Stayed 9 nights in Aug 2023