4/10 Poor
Theresa C., Mohawk, Ny
3 January 2022
Liked: Check-in, location
Disliked: Listing accuracy
Disappointed Family
Upon arrival the microwave didn’t work, arrived late 10:00pm with children so needed the quickness the microwave would have done. It was however replaced the very next day! After that we had four separate instances of no hot water !!! They came to reset the hot water tank each time but it required us to wait 2-3 hrs before we could use the showers! That in turn delayed our plans repeatedly. There was spray paint and gallons of paint in the game room which WE had to remove for the kids safety and put back before leaving. There is not a TV in every bedroom as stated in the description, only two of the six had a tv so my kids had to go in other bedrooms to watch tv. The pool was paid for to be heated but never reached a temperature that my little ones could swim in and the jacuzzi never heated up so my husband and I could enjoy it. We were able to be refunded but didn’t make up for renting it for that reason when I could have just rented a house cheaper without it. Last but not least the resort shows a tiki bar poolside which DOES NOT exist! Another disappointment for my husband and I. The house does need some upgrades and fresh paint.
Theresa C.
Stayed 9 nights in Dec 2021