Big Bear Retreat - Fenced Yard + Foosball + Walk to Lake

Hi Ryan! Thank you so much for your kind review! We’re glad you found the cabin clean and well maintained, and we truly appreciate you recognizing our team’s responsiveness. We’d love to host you again for your next mountain getaway!

Hi Carlos, Thank you for sharing your feedback. We’re sorry to hear that the property did not meet your expectations. We take concerns regarding maintenance and safety seriously, particularly issues such as the loose bathroom door handle. We want to assure you that we are already working with the homeowner to address the items mentioned in your review, including maintenance, repairs, and the condition of the outdoor equipment. We appreciate you bringing these concerns to our attention, as it helps us prioritize improvements to the property. We regret that your stay left you disappointed and appreciate you taking the time to provide this detailed feedback.

Hello Chris, Thank you for your time and we appreciate your feedback. We're glad you liked the location of the cabin and had a great stay with us. We look forward to welcoming you back again! Big Bear Cool Cabins

Hi, Julia! Thank you for staying with us. It was a pleasure hosting your stay and look forward in hosting many more! Thank you, Big Bear Cool Cabins

We are so happy to hear you enjoyed the first snowfall of the season at our cabin! We would love to have you back soon.

Hello Brenda, Thank you for staying with us and leaving a review. We're glad that you and your fur babies enjoyed the cabin and it's backyard. We look forward to welcoming you back again! Big Bear Cool Cabins

Hello Irena, Thank you for staying with us and leaving a review. We're happy to hear that you had a cozy and comfortable stay at the cabin, and had a great experience with us. We look forward to welcoming you back again! Big Bear Cool Cabins

Hello Laurie, Thank you for staying with us and writing a review. We appreciate your feedback about the ants and we wish we could have addressed it by providing ant traps during your stay. We hope to have you back in the future! Big Bear Cool Cabins

Hi Pamela! Thank you for sharing your feedback. We’re sorry to hear the home did not meet your expectations and apologize for the issues you experienced with the bedding, lighting, and the trash left outside prior to your arrival. This is not the standard we aim to provide, and your comments have been shared with our housekeeping and maintenance teams for review. We would like to clarify that the home is not advertised as having central heating, and space heaters are provided for supplemental warmth. Please note that running multiple space heaters at the same time can cause the breaker to trip. We do appreciate you noting the easy check-in/out process and our team’s responsiveness. Thank you again for your feedback, as it helps us continue improving the guest experience.

Hello Stephanie, Thank you for staying with us and leaving a review. We appreciate your feedback on issues and can assure you that it will be relayed to the appropriate department for improvement, but we're glad you liked the cabin and had a pleasant stay overall. We hope to have you back again! Big Bear Cool Cabins

Hi, Scott! Thank you so much for your time and feedback. The pictures do show the outdoor fireplace covered. Also, yes the hot tub is only permitted by the city for owner use only. Which is why we do not list it as an amenity. We hope you understand and we look forward to many more years of planning vacations for you! Thank you Big Bear Cool Cabins

Hi, Julie! Thank you so much for your time and feedback. We are very happy to hear you enjoyed our location. We would love to have you back and hope your next vacation is right around the corner! Thank you, Big Bear Cool Cabins

Hi, Daniel! Thank you for staying with us and leaving a review. We apologize on behalf of the City Ordinance that is in place by the City of Big Bear Lake. We are working with the City on the rules and we hope this doesn't deter you from returning. Big Bear Cool Cabins

Hi, Wanda! We are very sorry about your stay. We would have loved to hear about this during your stay so we would have had the opportunity to relocate you to a different location to better accommodate your stay. We would love to have you back very soon and be part of many more vacations. We have many vacation specialists that would love to be part of finding the appropriate cabin for you on your next stay. Thank you, Big Bear Cool Cabins

Hi, Cynthia We are very sorry to hear about these issues. We have informed the maintenance department to address these issues. We are very sorry to hear about this. We would love to have you back and be part of many more vacations! Thank you, Big Bear Cool Cabins

Hello! We are very sorry to hear about all of this and we can assure you we will be working with the appropriate departments and homeowner to make sure there items are taken care of. We are very sorry about this. We would love to have you back and be part of many more vacations. Thank you, Big Bear Cool Cabins

Hello Monica, Thank you for staying with us and leaving a review. We will send your suggestion to the owner and see what we can do about adding patio furniture. We are otherwise happy you enjoyed your stay with us and can't wait to host your next vacation. Big Bear Cool Cabins

Hello Jennifer, Thank you for the time and we appreciate your feedback! We're glad you liked the cabin overall, and we'd be happy to assist you in finding a larger and kid friendly cabin on your next stay with us. Big Bear Cool Cabins

Hi John! Thank you for your time and feedback! We are glad that you enjoyed your stay with us! We look forward to seeing you again! Thank you, Big Bear Cool Cabins

HI Evette! Thank you for staying with us and leaving a review. We are glad that you loved the cabin and that the location of the cabin was ideal for you. We appreciate your feedback. We look forward to hosting you again! Thank you, Big Bear Cool Cabins

Hello Paul, Thank you for staying with us and leaving a review. I do apologize that you had such a negative experience with our company. With the big storm, and traffic our housekeeping department was running a bit behind that day and we do apologize for this. We did make this right with you and offered you compensation. We hope you can give us a second chance to make things right! Big Bear Cool Cabins