2/10 Terrible
Verified traveller
23 September 2023
Liked: Location, listing accuracy
Disliked: Cleanliness, communication
Super disappointed in home owner
My family and I have stayed at many VRBO properties and they were all great until this one. It wasn't so much the property that disappointed us, but the attitude and response of Rod, the homeowner. We originally planned to stay 8 nights but were one of the families affected by the wildfires in Kelowna. We could only stay 2 nights, then had to leave due to the smoke and terrible air quality. Our daughter has respiratory issues and the Government of Kelowna asked all non-essential visitors to leave, so that is what we did. Rod stopped returning my text messages when we knew he needed to give us a refund and also refused to answer calls from VRBO when they contacted him about a refund. We are just glad that VRBO was honest and gave us a refund, although it took over a month. Aside from that, the inside of the property needs a good professional clean. The oven, range hood, kitchen cupboards, baseboards, and outside of the shower were really gross. Also, it doesn't say in the description but this is a basement unit with the owner living above. Other than that, the beach is lovely and the location itself is nice, kind of away from all the busy-ness of the City areas. Be prepared to buy condiments since the fridge was bare of ketchup, mayo, mustard and the basics.
Verified traveller
Stayed 3 nights in Aug 2023
