Ruidoso A-Frame Cabin ~ 1 Mi to Grindstone Lake!

Hi Andres, we're sorry to hear you were disappointed with your stay. After reading your feedback, the homeowner wanted to share the following: We're sorry to hear you were disappointed with your stay. Unfortunately, with the recent wildfire evacuation, our manager was under a lot of pressure, leading to an oversight in checking the sewage system's power status. Despite our efforts to maintain cleanliness, we do experience wear and tear, like the recently replaced shower faucet and damages to the pool table, from our guests' active use of the property. Rest assured, our property listing on Evolve accurately reflects its amenities and layout, including the spacious outdoor deck and numerous bedrooms. Regarding your attempted late checkout, we apologize for any inconvenience caused by the denial, as we had back-to-back bookings to honor. We strive to provide a pleasant experience for all our guests and apologize for any shortcomings during your stay.

Hi Roxane, we want to make vacation rentals easy for everyone, and we deeply regret that you felt caught off guard during your stay. After reading your feedback, we followed up with the homeowner, and they wanted to share the following:- Upon inspection, we noticed that the property manual inside the home incorrectly stated the checkout time as 11:00 am. This may have been an old checkout time from when we first started with Evolve three years ago or a typing error. We have since corrected this mistake.- Since my family and I were in town staying at our other property, I came up to do yard work for the first time this season as fire season was approaching. We are required to pick up pine needles and any other wooden timber within a specific radius of the property for fire control. On Sunday, I noticed on camera that you had not left the property yet. Not knowing that you were following the house manual, I sent a message to my property manager to inform you that we would be coming over to do some necessary lawn work.- Upon arrival, I introduced myself as the owner and communicated that I was there to start mowing the lawn. Unfortunately, we miscommunicated about the true checkout time, and I sincerely apologize for any inconvenience this caused. Moreover, the dust caused by the lawn mower is an oversight, and I apologize for that.Thank you for taking the time to leave a review. Your feedback is important to us, and we appreciate the opportunity to address these concerns. We are truly sorry for the confusion and any disruption this caused during your stay.