With luxurious villa and professionally cleaned and sanitized between rentals, this was not as it was advertised. We all went upstairs and wondered what the smell was. The master bedroom closet reeked of animal urine. Same with the laundry room. All carpet was filthy. 3 towels per couple, 2 wash clothes and 2 hand towels for 10 days. Bath matts not washed. Lights burnt out, glass light fixtures caked with grim and dust. Kitchen pots not fully cleaned, somebody's old potato chips in cupboard, used plastic fork in drawer. I cleaned smears off of cabinet door. No forks. Knives in knife block were all dirty, one knife broken, I re-wash the knives. Island had spillage running down it. We cringed from the couch, carpet and basic appeal of the house. When we meet the contact to resolve issues, we did get more towels, enough cutlery to eat with and an attempt, but unsuccessful, cleaning of the closet carpet and a few changed out lightbulbs. He responded with our concerns with no one has complained before. We felt uncomfortable with his tone and left our other concerns. Our suitcases never touched the carpet, and we never hung up clothes in the master bedroom closet, for fear of our clothes taking on the smell. Also, the light bulb broke from being changed out, I have photos of huge pieces left on the dinning room chair. I should not have to contact the listing agent for simple housekeeping normalities. This was not expected, greatly disappointed.