Chalet on Percheron - Margaret River

Hi Tamara, We’re so thrilled to hear that you loved your stay and are keen to come back, we’d absolutely love to welcome you again. Warm regards, Rebecca & Sunny

What a lovely review Belinda. You and your family were a delight to host and we are thrilled to learn you all had such a wonderful time. Creating a space for people to enjoy while on holiday is at the heart of everything we do. We hope to welcome you again sometime soon. Regards Rebecca

Hi Cherylyn, Thank you so much taking the time to provide us your feedback, it was lovely to meet you and your family. We are delighted to hear that you all got to see the kangaroos in the evening. Warm regards Sunny & Bec

Thank you for taking the time to write this review Himandi. It is a shame you have decided to write a nasty review instead of talking to us about your concerns. When I called and left a message of apology and offered to have a chat, we received a text back from you to advise "you did not wish to invest any more time on the matter." It is important future guests can see a balanced perspective of what happened during your stay. We are deeply sorry that you did not receive our access communication, our apologies were expressed to you on multiple occasions in relation to this. The error was with Expedia group, not a failure in our system. Our properties were deactivated, this is something Expedia group have been unable to explain what happened. As soon as it was brought to our attention by you notifying me you did not receive our access emails, I contacted them immediately. Interestingly, they assured me this should not have affected you receiving emails from us. With this in mind, we can not explain why you did not receive the information. Additionally, we have welcome guide on the VRBO website that is accessible for all guests that provide access details. We were not rude about your message, what we did not appreciate was your comment "that you should have been warned about the man residing in the property next door" and despite your assessment of him being lovely you further said, "We were lucky nothing happened." We are deeply sorry the coffee machine had not been cleaned, the sugar was not restocked and the tissues were low. As communicated to you, we have spoken to our housekeepers to ensure this does not happen again. In relation to the low dishwashing liquid, there is also a dishwasher on the property, with an abundant supply of dishwashing tablets. Our housekeepers advised us they thought there may have been enough for the duration of your stay. The noise from the renovation is very unfortunate and something we were only advised about by you after your departure. As you know from the communications we shared, we were overseas during your stay, we asked the contractor not to begin work before 10 am and to let you know before he began. As I mentioned to you in our communications, had the noise, coffee machine and tissues been brought to our attention, we could have easily rectified the matter. We apologise again for this and reiterate our disappointment in both the contractor not touching base with you and for you not advising us, especially given you were messaging us on a daily basis during your stay.

Thank you Jack for your lovely review, we would love to welcome you back again anytime. Sunny & Bec

Thank you Ashleigh for your review and feedback. We are sorry to hear it bothered you having the main house on the property. For transparency, this feature is disclosed in our property description. Some guests love knowing the owners are close by should they need it, We appreciate your feedback and look forward to welcoming you again sometime. Regards Sunny & Bec