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Aparthotel

Wil'que Westlake Hotel & Residences

Lakefront aparthotel with free local area shuttle and fitness centre

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Photo gallery for Wil'que Westlake Hotel & Residences

Pool
Terrace/patio
Exterior
View from room
Lobby sitting area

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available
  • Gym
  • Dryer
  • Kitchen
  • Washer
  • Pool
S$223
includes taxes & fees
23 Nov - 24 Nov

Explore the area

View in a map
  • Place, West Lake
  • Place, Ho Chi Minh Mausoleum
  • Place, Hoan Kiem Lake
  • Airport, Hanoi (HAN-Noi Bai Intl.)

Choose your unit

View all photos for Deluxe Room, 1 Bedroom

Room

Deluxe Room, 1 Bedroom

  • 581 sq ft
  • 1 bedroom
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Bedrooms

Room

Deluxe Room, 2 Bedrooms

  • 829 sq ft
  • 2 bedrooms
  • Lake view
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Executive Room, 2 Bedrooms

Room

Executive Room, 2 Bedrooms

  • 937 sq ft
  • 2 bedrooms
  • Lake view
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Bed

View all photos for Premier Room, 2 Bedrooms

Room

Premier Room, 2 Bedrooms

  • 1023 sq ft
  • 1 bedroom
  • Lake view
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Deluxe Room, 3 Bedrooms

Room

Deluxe Room, 3 Bedrooms

  • 990 sq ft
  • 3 bedrooms
  • Lake view
  • Sleeps 5
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Executive Room, 3 Bedrooms

Room

Executive Room, 3 Bedrooms

  • 1206 sq ft
  • 1 bedroom
  • Lake view
  • Sleeps 5
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Executive Studio

Room

Executive Studio

  • 398 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Studio

Room

Premier Studio

  • 431 sq ft
  • 1 bedroom
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

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About the area

Hanoi

Located in Tay Ho, a neighbourhood in Hanoi, Wil'que Westlake Hotel & Residences is near the airport and on a lake. Shoppers can check out Hanoi Old Town Night Market, while everyone can enjoy the natural beauty of Hoan Kiem Lake and West Lake. Travelling with kids? Consider Hanoi Botanical Garden and Thu Le Park.
View more Aparthotels in HanoiOpens in a new window

What's nearby

  • West Lake - 2 min walk - 0.2 km
  • Lotte Center Hanoi - 20 min walk - 1.7 km
  • Ho Chi Minh Mausoleum - 4 min drive - 2.6 km
  • Hanoi Old Town Night Market - 8 min drive - 5.2 km
  • Hoan Kiem Lake - 10 min drive - 5.5 km

Getting around

  • Hanoi Long Bien Station - 12 min drive
  • Hanoi (HAN-Noi Bai Intl.) - 30 min drive

Restaurants

  • ‪Bia Cường Hói 01 Trích Sài - ‬5 min walk
  • ‪Cơm Tấm Ba Mập 06 Hoàng Hoa Thám - ‬1 min walk
  • ‪Bánh Mì Sài Gòn - ‬2 min walk
  • ‪CƠM TẤM TƯ MẬP - 241 THỤY KHUÊ - ‬1 min walk
  • ‪Cafe Camy - ‬3 min walk

About this property

Wil'que Westlake Hotel & Residences

Lakefront aparthotel with free local area shuttle and fitness centre
Along with an outdoor pool, this smoke-free aparthotel has a restaurant and a fitness centre. Free WiFi in public areas and a free area shuttle are also provided. Other amenities include self parking, a children's pool and concierge services. Each apartment provides free WiFi and free wired Internet, an LCD TV with cable channels, and a kitchenette with a fridge, a stovetop and a microwave. Conveniences include a washer/dryer and a sitting area, and guests will appreciate thoughtful touches, such as bathrobes and slippers.
Wil'que Westlake Hotel & Residences offers 90 air-conditioned accommodations, which are accessible via exterior corridors, and features washers/dryers and a safe. This accommodation offers separate sitting areas. 32-inch LCD televisions come with premium cable channels. Accommodation at this 4-star aparthotel has kitchenettes with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit with a rainfall showerhead and a hydromassage showerhead, bathrobes, slippers and bidets.

This Hanoi aparthotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and rice cookers. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Amenities

Pool
Kitchen
Washing machine
Dryer
Free WiFi
Restaurant

Policies

Check-in

Check-in time starts at 2 PM

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for VND 500000.0 per day.

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: VND 982000 per vehicle (one way)
  • Self-parking fee: VND 70000 per night
  • Rollaway bed fee: VND 500000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned

We should mention

No pets and no service animals are allowed at this property

Frequently asked questions

Does Wil'que Westlake Hotel & Residences have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Wil'que Westlake Hotel & Residences?

As of 13 Nov, 2025, prices found for a 1-night stay for 2 adults at Wil'que Westlake Hotel & Residences on 14 Nov, 2025 start from S$88.40, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Wil'que Westlake Hotel & Residences pet-friendly?

No, pets are not allowed at this property.

How much is parking at Wil'que Westlake Hotel & Residences?

Self-parking is available for VND 70000 per night.

What time is check-in at Wil'que Westlake Hotel & Residences?

Check-in begins at 2 PM.

What time is check-out at Wil'que Westlake Hotel & Residences?

Checkout is at noon.

Does Wil'que Westlake Hotel & Residences provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of VND 982000 per vehicle applies.

Where is Wil'que Westlake Hotel & Residences located?

This family-friendly Hanoi aparthotel is located near the airport, within 1 mi (2 km) of West Lake, Hanoi Botanical Garden and Thu Le Park. Hoan Kiem Lake is 2.9 mi (4.6 km) away.

Reviews

Wil'que Westlake Hotel & Residences Reviews

8.6

Excellent

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

9.2/10

Communication
Rating 10 - Excellent. 103 out of 243 reviews
Rating 8 - Good. 102 out of 243 reviews
Rating 6 - Okay. 27 out of 243 reviews
Rating 4 - Poor. 8 out of 243 reviews
Rating 2 - Terrible. 3 out of 243 reviews

Reviews

10/10 Excellent

Indra

Liked: Cleanliness, room comfort, communication

Friendly staff

Friendly and supportive staff for the customer. Hotel are clean, close to everywhere.
Stayed 1 night in Feb 2025

4/10 Poor

Verified traveller

Disliked: Communication

Allocated the wrong rooms

Allocated the wrong room on check in and asked to wait 5-6 hours before being given the correct room. The manger of the hotel was very unapologetic, rude and couldn’t care less what room we were given. She suggested booking direct if you want to make sure you get the rooms you pay for. Booked an executive 3 bedroom with balcony which was good once we were allowed into our room. We also booked a 2 bedroom executive room which was supposed to have a view of west lake but you could not see the lake. All staff other than the manger who we met were extremely nice and friendly which is a shame as the hotel could be and should be so much better. Much better places to stay in and around the west lake area of Hà Nội.
Stayed 2 nights in Jul 2024

10/10 Excellent

Lina

Liked: Cleanliness, room comfort, communication
We love our stay in
Stayed 2 nights in Aug 2025

10/10 Excellent

Vivien

Liked: Cleanliness, room comfort, communication
Séjour très agréable au calme à quelques minutes du centre historique. Pour les familles qui cherchent un cocon pour qq jours sur Hanoï c’est idéal. La cuisine dans l’appart est un vrai plus pour un hôtel de ce genre, la piscine est incroyable (chaude, propre, serviette,…) et la salle de gym donne directement sur elle. Supermarché juste en face, ATM, restaurants de rue,… tout est là ! Le personnel est formidable, bref ici on se sent comme à la maison !
Stayed 3 nights in Jul 2025

8/10 Good

Yoshiyasu

Liked: Cleanliness, amenities, communication
I had a comfortable stay. If I had to say one thing, it would be better if thre were more breakfast options and daily changes.
Stayed 6 nights in Jul 2025

10/10 Excellent

noriko

Liked: Cleanliness, amenities, communication
○スタッフ 受付やレストランのスタッフ、ドアマン、スタッフ全てが優しかったです。 ○朝食は 人20万ドンほどでつけられます。 フォーは毎朝ありました。パンやフルーツ、ヨーグルト、卵料理などベトナムを感じられるものが豊富で朝食を付けてよかったです。 ○キッズルーム あると記載(写真)がありましたが、倉庫になっていてありませんでした。 写真にあるプール横の遊具もありませんでした。 ただ、スタッフが子どもに大変優しくタクシーの乗り降りも手伝ってくれます。子連れで安心して滞在できるホテルでした。
Stayed 3 nights in Apr 2025

10/10 Excellent

Yeong-Joo

Liked: Cleanliness, amenities, property conditions & facilities, communication
넓은 객실과 편리한 시설.
Stayed 2 nights in Sep 2024

10/10 Excellent

Alan Gordon

Liked: Cleanliness, amenities, property conditions & facilities, communication
A great size pool with large lake beside hotel. What you need is close by.
Stayed 6 nights in May 2024

10/10 Excellent

eunhai

Liked: Cleanliness, amenities, property conditions & facilities, communication
직원들이 친철과 배려심이 너무 인상 깊었습니다. 다음에 또 하노이를 간다면 다시 머물고 싶습니다. 그리고 객실도 깨끗해서 머무는 동안에 유쾌한 시간을 가질 수 있어서 좋았습니다
Stayed 1 night in Apr 2024

10/10 Excellent

Ponekham

Liked: Cleanliness, property conditions & facilities, communication
Very quiet and further away but I really enjoyed the hotel. Easy to get in and out. Everyone from the front desk, security, door and maid were super friendly and helpful. The Japanese restaurant downstairs with room service was a plus. Oir family enjoyed the pool and the gym with great air conditioner with pool side view was perfect. I would definitely stay there again and recommend it to everyone. My only complaint is the carpet in the bedrooms. If that can get removed (very old) I would give this hotel a 5 star. It’s not fancy but the all around experience was great.
Stayed 4 nights in Mar 2024

6/10 Okay

Yasushi

Disliked: Amenities, property conditions & facilities, communication
ご飯があまり美味しく無い。テレビが映らない。
Stayed 1 night in Feb 2024

10/10 Excellent

Robert

Liked: Cleanliness, property conditions & facilities, communication
Always enjoy the staff, location and amenities
Stayed 7 nights in Apr 2023

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort, communication
하노이에 있는 서머셋 중 가장 오래된 호텔이라고 하더라구요..그래서 인지 전반적인 시설이 오래된 걸 숨길 수는 없었지만..청소하고 수리하고..관리를 잘해서인지 청결한 편이었어요. 직원분들 모두 친절하시구요.
Stayed 16 nights in Oct 2021

8/10 Good

Hue

Liked: Cleanliness, room comfort, communication
Tốt
Stayed 1 night in Nov 2020

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceeds expections

The serviced apartments are bright airy very comfortable fully equiped with top quality items not necessarly the most modern but top of the line quality ageless. The entire staff are well trained friendly and willing to assist even prior to requesting. Everyone is alert causing one to know the guest is welcome. The doorman can be compared only thoes of nobel hotels of London Paris or New York truly a wonderful experience
Stayed 5 nights in Jan 2020

8/10 Good

Marvin

Liked: Cleanliness, room comfort
Hotel a bit far from tourist area but it is very silent and comfortable with good view. Service is fair good.
Stayed 4 nights in Jan 2020

6/10 Okay

Hyukin

가성비론 비추.

생각했던거와는 이미지가 좀 달랐어요. 서호뷰도 안보이고.
Stayed 2 nights in Jan 2020

8/10 Good

Ng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good service for the front counter girls.Helpful & understanding.Well done!The Japanese food at level 1 is good & cheap.We almost have every meal there.Will recommend friends & relatives to this hotel .
Stayed 2 nights in Dec 2019

8/10 Good

takayuki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
室内も広く、過ごしやすいです。コンビニも周辺にあります。室内では、日本のコンセントが使えませんので、フロンで貸してくれますので借りて下さい。
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the suite was comfortable and spacious. the restaurant served good food. the hotel staff was friendly and knowledgeable
Stayed 5 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great and helpful. The rooms were clean and spacious
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I wanted a room with a lake view, but there was no explanation of whether it was possible at check-in.
Stayed 1 night in Oct 2019

8/10 Good

Wonwook

Liked: Staff & service, property conditions & facilities, room comfort
장기 숙박에 필요한 세탁기 등이 구비되어 좋았음. 그러나 주변환경의 개선이 필요함.. 가끔식 보였던 벌레가 인상적이었음.
Stayed 8 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
すばらしいサービスではなかったですが、特に問題はなかったです。夜間は、とても静かで快適でした。清掃面でも特に大きな不満はなく、一通りの清掃はできていました。
Stayed 2 nights in Sep 2019

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
設備が全て古い。 　⋆エアコンの音が煩い。 　⋆テレビはCNNしか、かからない。 　⋆自動洗濯機は、条件が固定されていて、変更できない。１サイク　 　　ル、３．５時間も掛かり、下着やシャツが縮んでしまう。 付属の日本食レストランの料理の味、従業員の応対は酷い。 フロントの従業員の応対は、無愛想。
Stayed 7 nights in Sep 2019