Deluxe, propiedad de la familia, condominio bellamente designado

Thank you. I'm glad you enjoyed your stay

Kimberly, thank you for an honest review. I never like to get anything less than 5 stars but this gives me an opportunity to improve. I've updated my condo info book to give guests more tools for handling noise including asking them to call me about it. Vail has strict noise restrictions with the owner having to pay hefty fines so calling the condo owner usually gets quick results.

Jack, Thanks for taking the time to write a review. I hope I can accommodate you in the future. Very honest review. Thanks

Feedback is crucial to identify problems and correct them. This was my first rental during COVID and the unit had been vacant since the ski season was cut short. In discussions with my cleaning crew we decided less touching the unit would be safest for the cleaning crew and the guest. This was obviously a mistake. I ask my cleaning crew to leave condiments in the refrigerator that won’t spoil for the future guests to use. It appears they missed a few things and the unit is rarely empty that long. COVID initially changed a lot in Vail. Fortunately things are back to a somewhat normal. My cleaning crew is aware of this review and have assured me they will do better in the future. The crew is doing extra cleaning using products and techniques recommended by the CDC. Also we have agreed to 54 hour minimum between rentals to allow the unit to air out and have time for the extra cleaning. Parking in Vail is always a challenge. If the complex is at capacity and guests have more than one vehicle without utilizing the double parking spots, it is possible to run out of spaces. That looks like what happened over the 4th of July holiday. According to the complex manager this does happen occasionally but very rarely. I double checked the VRBO information that VRBO is supposed to send to every renter. The entry codes were correct. The welcome book contained the correct WIFI password and now VRBO sends that 7 days before the rental. I have absolutely no idea what happened here since she never contacted me. Checkout instructions requests parking passes be left in the unit. In the event they forget the welcome binder states that new parking passes can easily be obtained from the complex manager and his phone number is in the binder. In my over 30 years of renting this unit, there have been relatively few issues. In each case, the guest contacted me and I made it right. Had this guest communicated with me, I am confident we could have reached a fair solution to accommodate her concerns.