Trafalgar Square flat (centro de Londres)

Thanks for your positive comments, we love sharing the property with those that appreciate its size and position.

Thanks for your positive comments, its a great privilege to share the flat with guests who appreciate it.

Jill, so glad you had a great stay, we often use the flat and won't tolerate uncomfortable beds!

Cari, so glad you enjoyed your stay, always try to keep the flat in good order.

I'm very glad you enjoyed your stay and appreciated the excellent central position of the flat and its size. I am grateful for your detailed comments as we have no wish to mislead guests and simply want to provide an excellent secure property in the centre of London for guests to enjoy our great city. We will reflect on your review and endeavour to help in areas that we realistically can. We are obviously disappointed that you felt the flat just about represented an average property (60%) as I don't remember such a low rating in the 15 years we've made the property available. I'm aware you stayed at the hottest day ever in June in London and we did have a number of conversations when you called about how to reset the electrical breakers, once you found the correct one the system remained on. The electrical trip may have been related to the high temperature but has not been an issue previously, it remains a mystery as to why they tripped in the few of hours between the cleaners leaving and you arriving. I'm aware you struggled to link to the WiFi, which is a new network EERO system throughout the flat, I did send you the network name on VRBO soon after our conversation but I understand you could not access this message on your 'phone 'till the following morning even though the network was working. I will check the information is typed on the router. I accept the key safes can be confusing but essentially we have one for the main door outside and one inside the house to collect the keys for your stay, this is for security reasons. We have two Nespresso coffee machines, the older one has never 'stopped automatically' but still makes good coffee, I thus assume it is not the same as your previous machines. I apologise we can't guarantee there is not always a stock of coffee capsules for both machines particularly as guests do not always replace them and I'm not always there between bookings. We do supply the basics and there is a shop supplying most items about 100m away. Finally the bath tub and tumble dryer, I must apologise that the tub was removed last year when we installed a new walk in shower and I have not managed to change all the property details to reflect this. The details should state we have a washing machine available although there is a tumble dryer in the cellar we don't routinely provide access, I will correct this but I assume your clothes dried fairly promptly in the hot weather. Considering all your comments, which I do appreciate, I do hope on reflection you will still consider staying with us again in future. We are considering acquiring another portable A/C unit but they are rarely needed in London. Kind Regards Phil

Thankyou for your kind comments, so glad you enjoyed your stay. Kind Regards Phil (owner)

Wendy, So glad you enjoyed your return visit, do hope we can host you again. Kind Regards Phil

John, so glad you enjoyed the stay and had easy access to all the sites of London.

Many thanks for your kind review, I’m glad you enjoyed the location for exploring London.

Thankyou for your kind review we do try to exceed expectations and will be again if you consider a repeat visit. Kind Regards Phil ( owner)

Sorry for the delay in reply, I’m glad you enjoyed your stay and look forward to hosting you here again.

Dear Matthew, Thanks for the kind review and glad you had a good stay and that we could help you out. Do hope we can host you again.

Thanks for your kind words, so glad you enjoyed the quality of the flat and its location. Ph

Jeff Many thanks for your kind review. I’m glad you enjoyed the central location allowing your family to easily explore the centre of London

Thankyou for your kind review and apologies for the delay in response. So glad you enjoyed the flat, and I do hope we can host you again. Kind Regards Phil

Dear Karyl, Thanks for your kind comments and so glad you enjoyed your stay at the flat. Glad you enjoyed the space and the flats central location. Phil

Thankyou for your kind review. We do accept the stairs are fairly steep and have highlighted this to guests individually but I’m going to add a note in the description that negotiating one flight of stairs is essential to stay at the flat. Also the front door lock has been looked at by a locksmith, he struggled to replicate the problem but serviced the lock and we do hope it will now function normally. Kind Regards Phil