Communication with the host (a management company) is easy and quick. they reply promptly.The apartment is ideally located. I can't stress this enough for newcomers in Lisbon: the location is central, most things can be done by foot, public transports are nearby. rua Augusta is 1-2 minutes away, which means it's a lively (if busy) neighborhood, with plenty of restaurants, bakeries, shops, things to see and do. There are grocery stores 5-10 minutes away on foot. You're literally close to everything, but the street itself is quiet and calm.the apartment is on the 5th floor, but there's an elevator. The apartment is large, with two full bedrooms, a decent living room, a small dining area with room for 4 people, and a small but complete kitchen. It's old, so the floors are hardwood and ca make noises when you walk, but it's been renovated and is very clean. The slanted roof takes away some interior space, but not enough to be a bother and it does give you access to the great roof balcony. From there you can see the Tage river, and part of the city skyline, plus chill after a day of exploring. We really enjoyed our evenings there.The fridge is small but that's to be expected in Europe. There's a dishwasher. The bathroom is large enough and everything works well. the host provides a starter pack of soap, dishsoap, etc. The towels are clean and in sufficient number. There are two AC heads and they work well. This has been a great stay!