Comentario verificado
2/10 Horrible
Viajero verificado
19 de jul de 2026
Aspectos negativos: Limpieza, comunicación, ubicación y precisión del anuncio
We booked this property for a one-week family vacation, and unfortunately our experience did not meet our expectations.The property is located almost 5 km from the main road on a very rough, unpaved road. An SUV is highly recommended to access the property comfortably. This difficult access was not clearly communicated before arrival. The home is also quite remote, approximately 40 minutes from Bacalar, with no nearby restaurants or grocery stores, making reliable amenities especially important.When we arrived, several essential features were not working, including the refrigerator, stove, and hot water. The maintenance person was helpful and repaired the stove and hot water, but the refrigerator remained an ongoing issue. It was temporarily fixed, but stopped working again the following day, making it very difficult to store food during our stay.The property looked more attractive in the photos than in reality. It is very basic and shows signs of wear. The kitchen is minimally equipped and lacks some basic conveniences expected in a vacation rental, including a coffee machine and hand soap. The microwave listed as an amenity was also not available.The highlight of this property is the beautiful lagoon view from the deck. This is truly a special feature and the only positive aspect of our stay.
Se alojó 7 noches en julio de 2026