Cascina Sofia

Good evening! We are sorry that we were not able to fully meet your expectations. However, we would like to clarify that the house had already been properly cleaned and prepared before your arrival. Three hours after your check-in, our on-site team attended the property following a phone call from you reporting certain complaints. Although the situation was not found to be as unsatisfactory as described, our team, as you also mentioned, still took immediate action to address your requests. Setting all discussions aside, there is a significant difference between a house that has not been cleaned at all and some details that may be perceived differently on a subjective basis. In any case, thank you for your feedback!