E132 Cas Carello by Mallorca Villa Selection

Thank you very much for sharing your experience with us. We’re glad to hear you enjoyed the location, the spacious layout, and the outdoor amenities such as the pool and loungers. We’re sorry for the inconvenience regarding the bathroom fittings, damaged parasols, and the lack of air conditioning upstairs. We’ve already informed the property owners so they can evaluate and address these improvements as soon as possible. We truly appreciate your feedback, as it helps us to keep improving. We hope to welcome you again in the future!

Thank you for sharing your experience and highlighting these important points for improvement. We sincerely regret that some details did not meet your expectations during your stay. We want to clarify that clean bedding and towels are provided at the start of the stay, but we do not offer additional changes during the stay because the house has a washing machine for guests to use as needed. Regarding air conditioning, it is clearly specified in the listing which rooms have it. Concerning the pool cleaning, we regret it was not in perfect condition. If you had informed us during your stay, we would have sent the professional responsible to clean it, although this is not done automatically to respect guests’ privacy and tranquility. Regarding the outdoor stairs and other points you mention, we are working on improving safety and comfort. We also appreciate you letting us know about the issues with odors, drainage, the awning, and the gas hob, and we are taking steps to resolve them. We greatly value your feedback as it helps us continue to improve. We hope to welcome you again in the future and provide a more satisfactory experience.

Gracias por compartir tus comentarios. Lamentamos sinceramente los inconvenientes que experimentaron durante su estancia. Respecto a los aires acondicionados, un agente visitó la casa para avisar y un técnico acudió para revisarlos y también para arreglar la luz de la terraza. En cuanto al consumo eléctrico, tal y como se indica claramente en el anuncio, se cobra un importe fijo para que los huéspedes se despreocupen y para cubrir los importantes gastos habituales en alquileres vacacionales. El problema del agua caliente fue un corte puntual en la zona fuera de nuestro control, pero entendemos lo molesto que fue. En cuanto a la piscina y las manchas, nos esforzamos por mantener todo en buen estado y tomaremos nota para reforzar la limpieza. Sobre el menaje y productos de bienvenida, la casa se entrega limpia y equipada tal como se muestra en las fotos sin embargo, agradecemos la sugerencia para mejorar en este aspecto. Valoramos mucho a nuestros clientes y trabajamos para que la experiencia sea positiva. Esperamos poder recibirlos nuevamente y ofrecerles una mejor experiencia.

Vielen Dank für Ihre Bewertung!