2/10 Horrible
Mandy W.
22 de jun de 2025
Aspectos positivos: Limpieza
Aspectos negativos: Llegada, comunicación y ubicación
Switcheroo
We booked one place but two days before we arrived they moved us to an area that wasn’t as nice and the unit was 2 bed vs 3. They said the AC broke, we wanted AC so we accepted the change. The lock box was stuck and would not open and I guess they thought we were idiots and just couldn’t open it! It literally took us 30 minutes and some serious brute force from my husband to get it to open. All they did was send us a video of how to open it, no help at all. We FINALLY got in. The cleaners had left all the windows open, it was 90 outside so it took forever for it to cool off. One of the bathrooms had feces in the toilet and would not flush, it smelled so bad. We checked in at 3:30, we had someone come to fix it about 7:00. The sofa bed my son was supposed to sleep on had slats that were too small so throughout the night they’d slip out of place, sounded like someone was breaking in the snap of the slat was SO loud. Happened multiple times throughout the night. Sadly, the stay was terrible, luckily it was just one night!!!!
Mandy W.
Se alojó 1 noche en junio de 2025
