Our stay at this rental was one of the most stressful travel experiences we’ve ever had. The unit was badly misrepresented and in poor condition from the moment we arrived. We found a hole in the kitchen wall, a partially repaired hole in the bedroom ceiling, stained quilts, damaged furniture, mold in the refrigerator, and several fixtures that didn’t work properly. The shower controls were reversed, the lamp switch was jammed behind the dresser, and multiple cabinets were falling apart. We also had no instructions for the digital stove, dishwasher, washer/dryer, thermostat, or TV, and despite asking repeatedly, none were ever provided. A representative entered the unit twice without our prior knowledge, even though they had my phone number and could have easily called or texted beforehand, which made us feel uncomfortable, unsafe, and left us feeling that our privacy had been violated. When the rental owners removed the stained quilts for cleaning, we were left without replacements overnight and couldn’t operate the heat. VRBO support was extremely difficult to work with, and every call required re‑explaining the entire situation. Several agents promised follow‑ups that never happened. After two weeks of trying to resolve everything, we were left feeling ignored and unsupported. Reserve Apartments, who are the rental owners, took no responsibility or accountability for the misrepresentation of this unit, and based on our experience, THIS RENTAL SHOULD BE AVOIDED AT ALL COSTS