Lanzahost "Carmenes Dreams"

Thank you for your kind review. We are very pleased that you enjoyed your stay and hope to welcome you again in the future!

Dear Gill, Thank you for your comments. We are sorry to hear that you found your stay to be unsatisfactory. However, we value your feedback and will endeavor to improve the stay of future guests.

With all due respect we hereby respond to the claims made: We have NEVER had any complaints or problems with cockroaches in this apartment. Neither did the guest inform us of any concerns with the initial cleanliness or prepration of the apartment on the day the day of arrival. Had this been unsatisfactory, we would have certainly resolved this straight away. The guest contacted us about the alleged problem with cockroaches on the 6th day of their 8 day stay, all recorded in the VRBO messaging system. We offered to: A) send someone to check and deal with the issue. No photos or videos were ever provided to us, and there was nor has been any sign corroborating these claims of infestation since. B) provide a discount (out of courtesy only) This was declined by the guest! They also never asked to be moved to another unit. Instead and in fact, they said they wished to remain there, to leave a public comment, and to pursue full refund, as no discount would be sufficient or acceptable for them. While we certainly feel sorry for any inconveince or unsatisfactory experience by any of our guests, and always do our very best to ensure their comfort, in this particular case we shall not accept responsibility for the unsubstantiated claims made.