Rotonda 23 - Pantheon View

Dear Jim, I'm sorry to contradict you, but the problem is that your wife wanted to celebrate your anniversary in a hotel, not a vacation rental. During check-in, her disappointment with you for not choosing a hotel was evident. In fact, she thanked us and, before leaving, asked if we knew of a nearby hotel. Therefore, I don't think it's fair to try to shirk your responsibility by making false claims about the property, especially since the property is exactly as it appears in the photos. This is also confirmed by the reviews of all previous guests.

Thanks for reporting the sofa leg. It was probably broken by previous guests and they didn't say anything. We repaired the damage after your report. If you had told us during your stay we would have intervened immediately since you verified our maximum availability. The dimensions of the bathroom are those you see in the photos and the historic buildings in the center of Rome, with their ancient charm, can have limitations. Thank you for your staying

Dear Guest, I'm sorry you bumped your head several times. Perhaps it would have been enough to bend down... I don't see any direct responsibility for the height of the bathroom door. It's a historic building and is subject to conservation restrictions. It's true that it was excessively hot those days compared to the usual temperatures for the season, but in addition to the air conditioner, my collaborator also brought you a cooler, and you said you were fine. It also seems paradoxical to me that you wrote that it wasn't a good experience, while you told my colleague that you would return by booking directly with us...