Casa Serena at Yaxche Residential is a spectacular Ocean Front Townhouse 6 Rooms

Dear Sthepen, we appreciate your comment, we will do everything in our power to improve. Unfortunately, for security reasons, we suspended access to the deck even when they used it, but we remain attentive to their next visit. My house is your house

It was a pleasure to host you at Casa Serena. We’re truly sorry for the inconveniences you experienced during your stay. In Isla Mujeres, heated pools are uncommon due to the region’s consistently high temperatures throughout most of the year. The warm, humid climate, with temperatures typically ranging from 25°C to 36°C, makes heating systems unnecessary for pools. We have a drinking water dispenser in the kitchen with a temperature control feature that uses a water bottle, which is a common system in the region. The washing machine is a dual-function unit that serves as both a washer and dryer. As for the hallway, we don’t have curtains, only in that space, to allow the beautiful island light to flow through. Additionally, the entry code is in place to ensure the safety and security of our guests. We truly hope you enjoyed the house overall. It would be wonderful to welcome you back and personally guide you through these details to make your next stay even more enjoyable. Warm regards from paradise,