Genteel Home Puerta Real II

Dear Cathy, Thank you for your feedback. We're glad to hear that you and your family enjoyed the apartment. It sounds like it was well-suited for your needs with its air conditioning and spacious living area. We're pleased that you found the location convenient for walking to nearby attractions. We hope to have the opportunity to welcome you back in the future. Quality Department

Dear Amber, Thank you for taking the time to share your feedback. We are glad to hear that you enjoyed the great location and spaciousness of the apartment, which we believe is essential for a comfortable stay, especially for larger groups. However, we regret the inconvenience you experienced with the amenities. We understand how important these details are to our guests and apologize for any disruption caused. Please note that our team is always available to assist with any issues and resolve them as quickly and efficiently as possible. We assure you that we will review the points mentioned, including the broken items and the soap availability, to ensure that these issues are addressed and do not affect future stays. We appreciate your comments, as they help us to continuously improve our service. We hope to have the opportunity to welcome you again in the future. Quality Department