Camogli Gulf View by Wonderful Italy

Dear guest, thank you for sharing your feedback. We are glad that you appreciated the location, the views and the assistance received from our local team during check-in and throughout the stay. We regret that the overall experience did not meet your expectations, especially as you were travelling as a family. Regarding the washing machine, our local team tried to assist, but the issue required a professional intervention and could not be solved immediately. Additional towels were provided in the meantime, although we understand this did not fully compensate for the inconvenience. We have taken note of your comments regarding the bathroom, the linen setup, the apartment equipment and the overall preparation of the property. These points will be reviewed with the teams involved, as the apartment should be properly prepared and functional for the number of guests booked. We would also like to clarify that the local team who assisted you is part of Wonderful Italy. We understand, however, that the communication may not have felt consistent at every stage of the stay, and your feedback will help us improve the coordination between on-site assistance and guest support. Thank you again for sharing your experience. The Wonderful Italy Team