VILLA PORTOFINO Casa de lujo en primera linea de Cambrils Piscina privada.

Dear Thomas, Thank you for taking the time to share your feedback and for highlighting the lovely views, the furnishings and the sense of security during your stay. We are pleased to know that you enjoyed these aspects of the house, and we also appreciate your practical suggestions regarding the gates, the bottle opener, the stove instructions, the recycling information and the check-out guidance. Comments like yours are very helpful as they allow us to keep improving both the accommodation and the information we provide to our guests. We also take note of your remarks regarding the courtesy supplies on arrival. We hope to welcome you again in the future so you can see that the satisfaction of our guests is always our highest priority. Raúl (Universal Holiday Centre)

Hello Jo, Thank you for your wonderful feedback! We're so glad to hear you had a lovely stay at the villa. We appreciate your comment about the pool access. We understand the importance of making it easier for everyone, especially families with small children, and we will take your feedback into account for future improvements. It's great to know that the transport options worked well for you, and we're happy to hear that you found the area peaceful and convenient. If you decide to return, remember that direct bookings through our website come with special conditions. We look forward to welcoming you back soon! Best regards, Raúl (Universal Holiday Centre)

Dear Rosalind, Thank you very much for taking the time to share such a detailed and constructive review, and for your kind intention to rate the property higher once the initial points were clarified. We are pleased to know that, overall, you enjoyed your stay and that the issues encountered were resolved during your arrival. We apologise for the inconveniences experienced at check-in. Your comments regarding the gate remote, door operation and Wi-Fi access are very helpful and have already been shared with our team to improve the clarity of our arrival instructions for future guests, especially after long journeys such as yours. We also regret the initial lack of some basic items. As standard, we provide a small courtesy starter pack (including toilet paper and basic cleaning items) for the first hours, after which guests are expected to replenish supplies according to their needs; however, we understand how important first impressions are and will review this internally. We truly appreciate your positive attitude and your helpful suggestions, which allow us to keep improving the guest experience. We are glad that, once settled, you had a good stay and enjoyed the villa and its beachfront location. We hope to have the pleasure of welcoming you again in the future and offering you an even smoother arrival experience. Kind regards, Raúl (Universal Holiday Centre)

Bonjour Martine, Un grand merci pour votre excellente note et votre retour d’expérience. Nous sommes ravis que vous ayez apprécié le confort du logement, sa propreté et surtout sa magnifique vue ! Nous prenons bonne note de votre suggestion concernant l’intimité de la terrasse. Quant à la piscine, nous sommes heureux que notre équipe ait pu intervenir rapidement pour résoudre la situation. Ce serait un réel plaisir de vous accueillir à nouveau lors d’un prochain séjour sur la Costa Dorada. Bien cordialement, Raúl (Universal Holiday Centre)

Merci infiniment pour votre retour ! Nous sommes ravis que vous ayez trouvé l’endroit aussi magique et que la maison ait été parfaite pour votre semaine de repos. C'est toujours un plaisir de savoir que nos clients ont passé un séjour aussi agréable. Nous serions ravis de vous accueillir à nouveau très bientôt ! Raúl (Universal Holiday Centre)